Visitor
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2 Messages
Email not working when overseas on WiFi, works on cellular
I am out of the USA and cannot get emails on my iPad, when I am connected to WiFi. If I turn on cellular, emails will arrive. No change in settings.
works sometimes if I connect to VPN and pretend to be in the USA. But very slow.
XfinityPeterH
Official Employee
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2.2K Messages
3 days ago
Thanks for reaching out. I completely understand the importance of accessing your account, and I’d be reaching out too if I were in your position.
What you're likely experiencing is a security measure designed to prevent access from overseas IP addresses. These protections are in place to help safeguard your account from unauthorized activity. As you mentioned, using a VPN is typically the best workaround in these situations, and it’s great that you’ve already taken that step.
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