Andyr1's profile

Gold Problem Solver

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8K Messages

Thursday, March 17th, 2022 2:12 PM

Closed

Email not working properly

This morning, when I went to use my email, it wasn't working properly. Thunderbird gave some weird error message about trying to download an email. When I went to the webmail, it was there, but when I tried to open it, it was blank.

I sent an email from my Comcast account to myself, and that worked. I sent from Comcast to some other accounts. That worked. I sent from those other accounts (Gmail and AT&T/Yahoo) to Comcast, and nothing yet received.

Is there a known issue going on?

Accepted Solution

Gold Problem Solver

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8K Messages

3 years ago

This is long resolved and was just a temporary glitch.

Contributor

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223 Messages

3 years ago

I am experiencing the same thing in Maryland, with same email client, and the same behavior with Comcast and alternate web email . . .

Gold Problem Solver

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8K Messages

3 years ago

It seems to be working better now. I did get those emails a few minutes later, and I did get email about the reply from @ggeinec.

Contributor

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223 Messages

@andyross​ 

Same here. Emails appear to be dribbling in now but I'm still missing a bunch from yesterday and overnight.

At least it's a start.

Contributor

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273 Messages

3 years ago

I'm experiencing the same issues in Connecticut! It seems that Xfinity Connect is down as well! When will the issues be fixed? :(

Gold Problem Solver

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8K Messages

3 years ago

Webmail is a bit flaky. Sometimes it will give an error about not being able to access the inbox, but a refresh fixes it. I assume there is some sort of update or maintenance going on in the background.

Gold Problem Solver

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8K Messages

3 years ago

Seems to be more or less fixed, at least for me. I did get a delivery failure for the first test message I sent from AT&T/Yahoo, although a later one made it through after a delay. I did another test, and that one was received within seconds.

Contributor

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273 Messages

@andyross​ Yeah, I can see that it's now fixed, so now I can access e-mails again. :)

Problem Solver

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577 Messages

@angeldeb82 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about the email access issues you were experiencing, and I am so glad to hear that you are now again able to access your Xfinity email successfully. That is such a relief to hear. Please let us know if there is anything else we can do to help, we are here 24/7 and always more than happy to help in any way we can!

I no longer work for Comcast. 

Contributor

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18 Messages

3 years ago

Haven't received any emails for two hours.

Contributor

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18 Messages

3 years ago

Seems to be working now.

Visitor

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2 Messages

3 years ago

Same here but last 14 days worth of emails in inbox and trash have just vanished! Older ones and those from later today still there.

Problem Solver

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743 Messages

Hello @wtrens! Please let us know if you're still having issues with your email, we'll be happy to look into this for you. 

I no longer work for Comcast.

Visitor

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2 Messages

All my emails from 3/4 through 3/16 disappeared and are still missing. Most were already in the trash, so not a problem, but a few were still in my inbox and sent boxes.

I access my email directly through the Comcast site.

Problem Solver

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770 Messages

Thank you for those details. Email deletion settings program Xfinity Connect to remove old messages from your Spam and Trash folders automatically. These settings apply to the date of the email; the settings are listed below.

  • Spam: 7 days
    • Only flagged Spam will be deleted after 7 days
  • Trash: 14 days

Note: Email deletion settings cannot be customized, and the default settings above cannot be edited. Inbox and Sent messages will not be removed automatically.

 

To Create a Personal Folder

If you want to save email, we recommend creating a personal folder.

The folder you create will be displayed in the left-hand navigation bar. If a personal folder is located in the Spam or Trash folders, it will be affected by the deletion settings.

Recovering Deleted Emails

If you have deleted emails from your Xfinity Connect account inadvertently, see the instructions for recovering them.

I no longer work for Comcast.

Contributor

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223 Messages

3 years ago

After my earlier reply to another comment this morning about emails starting to dribble in they stopped and nothing since then . . .

New Poster

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4 Messages

3 years ago

I have the same problem here in Pennsylvania. To make it worse, my download speed was down to 33.1 for a while earlier today.

Contributor

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34 Messages

3 years ago

I am also having issues with Comcast webmail. Emails that are usually forwarded from my gmail account to my Comcast account aren’t showing up or are coming in several hours later. In addition, the subfolders I have set up in my Comcast account under the parent folder “Inbox” have moved to the parent folder “My folders”. When I look at my settings, it shows 0% email usage, and it was 75% earlier today. The last time that percentage dropped to 0%, I lost most of my folders and the emails that were in them.

Contributor

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34 Messages

My issues appear to have been resolved, and all but two emails sent to my gmail account eventually arrived in my Comcast inbox.

Problem Solver

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743 Messages

Hello @Paula47! I'm glad to hear the issue seems to have been resolved. Please let us know if you need any further assistance. 

I no longer work for Comcast.

New Poster

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8 Messages

3 years ago

Anybody still having issues?

At least my in box will load now. I was able to get a few messages out last night. Now this morning I can't reply, forward, or even compose new messages. The window opens but the cursor just spins & spins. Nothing loads. 

New Poster

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4 Messages

3 years ago

Unofficial word today (3/18) from a nontechnical Comcast employee: Comcast has been working on email server "for a couple of days."

Gold Problem Solver

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8K Messages

3 years ago

Still intermittent as far as external mail getting in. Sent a test message awhile ago, but still not received.

Gold Problem Solver

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8K Messages

@andyross​ My OOPSIE. I realized I was sending the test message to @comast.net instead of @comcast.net!!

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