EMAIL not Syncing on any device - Customer Support is not existent for email. No communication from Xfinity on the widespread problem

Thank you for letting us know, @mikeeunice! That's great news :)

@user_ga4nyf Thank you for sharing the experience you and your husband have been having. I'm sorry for the email interruption and for the delay. Our engineering team has been working on a solution and the roll-out for the fix should be completed. If you are still unable to access your email on a Samsung device please remove the email account from the email client and add it back. This should resolve the issue. 

Please delete your email account on Android using the steps below:
1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."
2. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.
3. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.
4. Tap on the icon resembling a gear, located in the upper right corner of the menu.
5. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.
6. Tap "Remove," located in the upper right corner of the screen.
7. Tap "Remove" in the pop-up window to confirm that you want to remove the account.
8. Now recreate the email account using the normal methods.

If this does not help, please let us know.

Thank you for leaving a comment with your shared concerns, @user_fxrdav! This is a known issue we're actively working to resolve. At this time, we're advising customers to use the website for sending and receiving emails until we have a complete resolution for all Samsung users. Thank you!

Has the problem been resolved? (as of 10:35am EST Saturday Nov. 11, 2023)

Thanks.

Our accounts are syncing now. Hopefully Comcast has resolved the issue.

Mine started working since yesterday afternoon all on its own. For me at least, problem solved!

It's been working fine for me for the past 20 hours.  I think the fix is out.  Try removing and re-adding your comcast email to your mobile's email app

@user_ga4nyf​   Yesterday, I uninstalled and reinstalled the app ... it is still working at 9:13 a.m., 11/11/2023.  Good luck!

@user_ga4nyf Good morning! Thank you for reaching out to our Community Support Team! I know it can be frustrating when your services aren't working properly. We are working on resolving the issue as quickly as possible. We have posted some steps to try. Can you please try these steps and let us know if they work for you? 

To delete you Xfinity Email account, please:
 
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
 
If you’re prompted to Set up email, please:
 
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.

@user_ibmgy0 Thank you for letting us know you are still running into issues with your email. This is a known issue and our engineering team is working to resolve any remaining issues, but we have discovered if you are still unable to access your email on a Samsung device please remove the email account from the email client and add it back. This should resolve the issue. 

Please delete your email account on Android using the steps below:
1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."
2. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.
3. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.
4. Tap on the icon resembling a gear, located in the upper right corner of the menu.
5. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.
6. Tap "Remove," located in the upper right corner of the screen.
7. Tap "Remove" in the pop-up window to confirm that you want to remove the account.
8. Now recreate the email account using the normal methods.

If this does not help, please let us know.

@yankees0001 Have you tried clearing cache and cookies as well as other web browsers? 

I tried that and didn't have any affect.  What is strange to me is that I can access her email on my desktop without any issues.  Now when I try to login to her Xfinity account on my desk top and enter her password, it immediately sends me to the "reset password".  Once I select reset password, it states call Xfinity to get assistance with changing your password.  Doesn't make sense to me, changing a password should be easy to do.  I shouldn't have to call Xfinity to get assistance.  I thought that if I can get into her Xfinity account I could just change her password there.

@yankees0001 That is odd indeed with this situation, but we can see what can be done on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Message has been sent.

@yankees0001 We have received your message, and will continue to help you through DM moving forward. Even if you don't receive a reply right away, please message through DM with us until this gets resolved. 

@user_x5i9qy thanks for your comment. Are you able to see your emails when you log into your account via our website www.xfinity.com? 

@fisherbob Thank you for taking time out of your day to update the community with your solution. I hope you have a great rest of your day :).