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Monday, August 14th, 2023 9:33 AM

Closed

Email no longer works

My level of tv service & internet speed changed 8-11-23 (my choice.) Ever since that day, my comcast email has not worked. I have 2 addresses, a primary and secondary (since about 2002 or 2003.) I get error messages like "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." or "Error The provided login data to access the mail server imap.comcast.net seem to be wrong. Please correct them."

How can I fix this? Been trying to contact Comcast with no luck so far.

 

 

 

Accepted Solution

3 Messages

1 year ago

I get a "Couldn't send" error when I try to use Direct Messaging.

Expert

 • 

30.9K Messages

@user_8aceba​ 

I get a "Couldn't send" error when I try to use Direct Messaging.

Try clearing your cache and then try again.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

 • 

1.2K Messages

No worries. We can attempt to assist you here publicly. The error provided does not sound like ours. Can you please confirm that you are able to access and sign in to your Xfinity ID email on our web portal by clicking here? Could you also let us know what third-party e-mail program/application you are using to access your Xfinity e-mail service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Well, that worked. Thanks.

Official Employee

 • 

2.6K Messages

1 year ago

@user_8aceba Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already tried to reset your password in case the error is due to the password not being correct? If you've already given that a try send us a DM at Xfinity Support with your full name, address and the user names in question so we can better assist you.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or here.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

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