3 Messages
Email no longer works
My level of tv service & internet speed changed 8-11-23 (my choice.) Ever since that day, my comcast email has not worked. I have 2 addresses, a primary and secondary (since about 2002 or 2003.) I get error messages like "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." or "Error The provided login data to access the mail server imap.comcast.net seem to be wrong. Please correct them."
How can I fix this? Been trying to contact Comcast with no luck so far.
Accepted Solution
user_8aceba
3 Messages
1 year ago
I get a "Couldn't send" error when I try to use Direct Messaging.
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XfinityBillie
Official Employee
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3K Messages
1 year ago
@user_8aceba Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already tried to reset your password in case the error is due to the password not being correct? If you've already given that a try send us a DM at Xfinity Support with your full name, address and the user names in question so we can better assist you.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or here.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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