Visitor
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1 Message
Email Migration
I have four active Comcast.net email accounts. Three were migrated to Yahoo Mail in January 2026, but my fourth account has not received an invitation or notification. Note that two of the accounts received an invitation, the third did not.
I use all four accounts regularly. The fourth account still opens the normal Xfinity inbox, and no migration prompt appears when I sign in.
Could you please check the migration status of this specific account and tell me whether it is awaiting an invitation or whether there is an account-specific issue?
Specific questions:
Has my fourth email account been included in the migration rollout, or has it not yet been selected?
Is there any known issue preventing this particular account from displaying the migration prompt?
Can you confirm whether I need to take any action to ensure this account is included in the migration?
XfinityJeff
Official Employee
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1.3K Messages
3 hours ago
Good morning @user_8kw4no, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry that you have not received an invitation for your fourth email to be migrated to Yahoo. Invitations will roll out gradually through 2026, so it is possible that the specific email address has just not been selected yet, but we can take a look. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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