email: lost Inbox Contents

Inbox contents were lost on 09/09 prior to 6:00 pm of my Xfinity e-mail account. Was there a mail server issue at that time? Can you assist in recovering the lost messages. Can I leave my account name in this message?

Thank you.

[Edited: "Personal Information"]

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XfinityJorge

Official Employee

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2.5K Messages

5 hours ago

leigh_c Hey there! Thank you so much for using our Forums and for reaching out about the issues with your email box. Are you using our website to access your email or you using an app to access it? If you are still having issues let us know and we are here to make sure we get to the bottom of this.

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leigh_c

Visitor

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4 Messages

@XfinityJorge I am using the Xfinity website or the IOS mail client. Missing from both accesses. Thank you.

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4 hours ago

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XfinityKassie

Official Employee

•

2K Messages

@leigh_c Gotcha, thank you! We can issue a ticket on your behalf. When you get a moment, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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leigh_c

email: lost Inbox Contents

XfinityJorge

leigh_c

XfinityKassie

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