5 Messages
Email loop on new account
Hi - I have had xfinity service for a while. I never had a comcast email address setup. I set one up yesterday but when I try to access it, the browser just keeps saying "Welcome to Xfinity Connect We are now loading your email". I have called in multiple times and been on the phone for hours. I was told it would be fixed "soon". Any email sent to that address rejects for unknown user. When I reached a higher level of support, they had me try various things because they claim they "just made a change" and of course nothing worked. Now they say the issue is that "Since you don't have wifi on your account, you don't get an @comcast.net email address". I actually don't care so much, but I have a large credit balance on my account and finance will not send any information to a non @comcast.net email. I have a gmail account that has been verified but they won't send it there. This is infuriating that I can't get a simple email address setup or get a straight story from them about the real issue. Anyone have any ideas/suggestions on how I can get this fixed? When I call in, it takes a good 15 minutes to fool the prompts that just want to send a refresh signal to my TV. Ugh. Please help!
Thanks,
David.
user_0dxae8
5 Messages
9 months ago
To clarify a bit more, the rep on the phone helped me create the email account. I did not do it myself.
5
0
user_tbsgqt
1 Message
9 months ago
This happening to me on an account I’ve had for years and I have electronic tickets that were sent to the email address I can’t currently access because of “xfinityconnect” looping. Insane. Simply the worst email service of all time
0
0
Latoque
Expert
•
29.5K Messages
9 months ago
@user_0dxae8
When you sign into your Xfinity account, you are prompted for a user Id----right? That ID is also the ID for the email account (that part of the address to the left of the @ symbol) and it should be the primary. You just tack on @comcast.net, and that should be your email address. From what you have said so far, I assume you can sign into the account and get to the main landing page. Is that correct? If so, what happens if you click on the account icon in the upper right? You should see a menu and one of the options is "Check email". Can you click on that?
2
0
user_qzph3i
7 Messages
9 months ago
the email service is also infintely looping for me.
7
user_10gngr
1 Message
6 months ago
I'm having the same issue. It just keeps looping the message that my email is loading. "Welcome to Xfinity Connect. We are now loading your email."
I've tried with google, chrome browser and microsoft edge browser and cleared all cache and cookies with no success.
1
0
user_m7jtaot
3 Messages
5 months ago
Same looping problem here. I have actually been trying to figure out if I have a Comcast Xfinity email account for many years and have never gotten a straight answer. I don’t want one but I would like to know if I have one.
(edited)
5
0