Email loop on new account

Hi - I have had xfinity service for a while. I never had a comcast email address setup.  I set one up yesterday but when I try to access it, the browser just keeps saying "Welcome to Xfinity Connect  We are now loading your email". I have called in multiple times and been on the phone for hours.  I was told it would be fixed "soon".  Any email sent to that address rejects for unknown user. When I reached a higher level of support, they had me try various things because they claim they "just made a change" and of course nothing worked.  Now they say the issue is that "Since you don't have wifi on your account, you don't get an @comcast.net email address".  I actually don't care so much, but I have a large credit balance on my account and finance will not send any information to a non @comcast.net email.  I have a gmail account that has been verified but they won't send it there.  This is infuriating that I can't get a simple email address setup or get a straight story from them about the real issue.  Anyone have any ideas/suggestions on how I can get this fixed?  When I call in, it takes a good 15 minutes to fool the prompts that just want to send a refresh signal to my TV.  Ugh.  Please help!

Thanks,

David.