Same here. It just resets and asks me for my Xfinity ID. When I try to search for my Xfinity ID using my email address, it tells me that cannot be a comcast.net email address (It's one I have had for the last 20+ years).
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@user_b09yh0 Thank you for your comment on the email thread. When was the last time you were successfully able to log into your email?
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Hello @user_unjeej Did you have a chance to try the link shared by our Forums Expert @Again? The email addresses require you to login at xfinity.com/email at least once every 90 days. If you haven't done that you may be locked out. You can reset the password if it is a password issue, but if you are locked out and the link provided does not work, you may need to contact our Customer Security Assurance for assistance with this.
user_b09yh0
Visitor
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1 Message
4 days ago
Same here. It just resets and asks me for my Xfinity ID. When I try to search for my Xfinity ID using my email address, it tells me that cannot be a comcast.net email address (It's one I have had for the last 20+ years).
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XfinityMatthew
Official Employee
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1.7K Messages
2 days ago
Hello @user_unjeej Did you have a chance to try the link shared by our Forums Expert @Again? The email addresses require you to login at xfinity.com/email at least once every 90 days. If you haven't done that you may be locked out. You can reset the password if it is a password issue, but if you are locked out and the link provided does not work, you may need to contact our Customer Security Assurance for assistance with this.
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