Email login issues

Hi there.. I have not been able to check email in a couple days now. The connection always times out or says server unreachable. This happens on mobile and laptop. But the secondary user on my xfinity account has no issues getting into their email. We are both in the same location using the same xfinity internet. The same error also happens if I use mobile. Any ideas? I have cleared cache, cookies, etc to no avail. Same connection issue. Just not sure if it is something specific to my account since the secondary user has no issues at all.

Thanks

Responses

Again

Expert

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31.7K Messages

2 years ago

@lb2271

Hi there.. I have not been able to check email in a couple days now. The connection always times out or says server unreachable. This happens on mobile and laptop. But the secondary user on my xfinity account has no issues getting into their email. We are both in the same location using the same xfinity internet. The same error also happens if I use mobile. Any ideas? I have cleared cache, cookies, etc to no avail. Same connection issue. Just not sure if it is something specific to my account since the secondary user has no issues at all.

Thanks

Have you tried another browser?

2

0

staff2

Visitor

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1 Message

I am getting the server not responding message multiple times a day. Is there no fix fir this? It's so frustrating.

2 years ago

0

XfinityJanelle

Official Employee

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1.6K Messages

@staff2 Have you attempted to clear cache and cookies? Are you seeing this happen on all devices?

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2 years ago

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Email

lb2271

Email login issues

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staff2

XfinityJanelle

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