U

Visitor

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3 Messages

Tuesday, May 20th, 2025 12:04 PM

Email issues.

I can’t even get this to work right!!! This is the third time trying to type out the issues, click on the drop box and then it blanks out when I try to check the hashtags! 
So frustrating that this isn’t working right and my email isn’t working properly either. 

comcast says my username doesn’t exist. 
I’ve had the user name for almost 20 years. 
1.  I’ve tried to reset the passwords. 
2.  I’ve tried to uninstall the mail account through settings on my iPhone and reinstall it, but Comcast says I don’t exist. 
3.  I’ve tried the chat but that doesn’t work because I can’t get logged in. 
4.  I could intermittently access email on the website but that hasn’t been working now either. 
5.  Email error says temp blacklisted. 
6.  Messages says Comcast not available now. 

I’m not going to select any hashtags since that seems to make this support option shut down!!!!

Visitor

 • 

3 Messages

8 days ago

I can’t even get this to work right!!! This is the third time trying to type out the issues, click on the drop box and then it blanks out when I try to check the hashtags! 
So frustrating that this isn’t working right and my email isn’t working properly either. 

comcast says my username doesn’t exist. 
I’ve had the user name for almost 20 years. 
1.  I’ve tried to reset the passwords. 
2.  I’ve tried to uninstall the mail account through settings on my iPhone and reinstall it, but Comcast says I don’t exist. 
3.  I’ve tried the chat but that doesn’t work because I can’t get logged in. 
4.  I could intermittently access email on the website but that hasn’t been working now either. 
5.  Email error says temp blacklisted. 
6.  Messages says Comcast not available now.

Visitor

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3 Messages

It says my email account is not a valid user name. This email address is almost 10 years old. 

Official Employee

 • 

1.5K Messages

Hey @user_ub12i7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the error message you are receiving. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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