Email Issues

My email came back as well but when it replicated it only gives me my inbox.  It does not replicate the rest of my folders where I store important emails.  If I log into xfinity email on the system I can see my folders, but when I log in via Outlook, those folders do not replicate down.  I had originally opened those folders and used them on Outlook, but they went away when I had the access issue.

Do I have to do something special to replicate those down?   Thanks

@user_4fhvh6 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

@XfinityPeterH​ No but I reset my account password several days before this incident occurred.  Alternatively, I logged out and logged into my account instead ... hoping to get my email service running reliably.  Several hours later, email operation was back to normal anyway.  BTW: I'm not the only one who experienced issues.  I received at least two 'likes' to my original post that reported this issue.  Other people were experiencing the same issues with email.    

Good to hear your access is back. It was a know issue that affected some customers for 1-2 days, but the team working on it notified us that is should be resolved for all customers. 

@XfinityEricB​ I'm not having any issues now.  It appears to have been resolved.  

@jmsjazzfan That is great to hear! Thank you for letting us know, updates are always greatly appreciated! 

@user_etm0et​ I'm not currently having any trouble retrieving email from incoming mail server imap.comcast.net.  I'm currently using imap.comcast.net on my iPhone.  No issues.

I think you are incorrect.  Password authentication appears to be working.  My iPhone settings for imap.comcast.net are configured to use my current Comcast email password.  Again - no issues.  

@user_etm0et​ I used the email setup instructions linked below.  I clicked on "iPhone or iPad" under "Select your program type ...".  The setup was automatic.  The comcast setup utility populated my email settings with incoming and outgoing mail server names.  

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Hi, @jmsjazzfan! Just checking back in with you to see if you are still experiencing email issues. 

Greetings, @user_p9lu7m! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

imap.comcast.net not working what is the fix