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user_l36h9h
1st Reply
1st Topic

2 Messages

Friday, January 12th, 2024 4:09 PM

Closed

Email issue

I am getting the following message, is there an issue with the system?

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

Question

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Updated 

11 months ago

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Official Solution

CCJessie1

Retired Employee

 • 

5.9K Messages

11 months ago

All,

This morning’s issue affecting customers’ ability to send/receive their Xfinity email has been addressed. You should now be able to use your service as you would normally, including seeing any missing emails. If you continue to experience these issues, please let us know.

4

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user_t9cqzr

2 Messages

Error

This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first.
This is the message I just received when I attempted to delete some emails from my inbox.

11 months ago

0

krissyalx

Visitor

 • 

5 Messages

@XfinityJessie​ This has still not fixed my issue. I have even called and spoken to someone. If i send myself an email from my phone I receive it. If i send an email from my laptop to myself I do not get it. BUT more importantly I am missing a folder and all my emails between yesterday and 12/19 are missing. The person I spoke on the phone with sent me a recovery folder but that folder only has emails from 12/19 and earlier. I have all those already. I need my email and folder from 12/20 to current

11 months ago

0

user_u3g7b7

3 Messages

@XfinityJessie​ 

Hello, I am getting the very same message and there are no emails coming in. Whatever seems to have "fixed" the problem has not. Please advise

11 months ago

0

wdbradley3

Frequent Visitor

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12 Messages

@XfinityJessie​ The connectivity from email apps/programs to or from Xfinity has not been resolved, at least for my wife and I.

This morning (Friday, 01/12/2024) when getting into email, we both received notices to change our passwords.  We both did so, and can connect to Xfinity.com and read/send/receive emails with no issues.

HOWEVER...even after changing the passwords in our email accounts (OutLook on my Mac, Apple Mail on wife's Mac, and Apple Mail on both iPhones) we cannot connect to the server and getting various error messages ("Comcast is unavailable" on both iPhones Apple Mail, "Verify your account name or password" on wife's Mac's Apple Mail, and "...Your IP Address has been temporarily blacklisted..." in OutLook on my Mac).

What's the fix?

Thanks!

11 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

11 months ago

Hello @user_l36h9h, thank you for taking the time to reach out on social media.  I understand your concern with the error message, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

3

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acfga

Visitor

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1 Message

Same here in Gettysburg, Adams County, PA

11 months ago

0

user_t9cqzr

2 Messages

@XfinityKrista​ I am not seeing an icon to direct message; I am having the same issue.  Sometimes I can see, read the emails but cannot delete.  Other times I can't even preview emails let alone open them.   Other times I get that "cannot connect error message".  It seems like this affecting more than one person in more than one location.  Maybe some bad actor is doing a denial of service on your email servers?

11 months ago

0

XfinityThomasD

Official Employee

 • 

972 Messages

@acfga Have you tried signing back into the third-party client after changing your Xfinity password? I have seen quite a few folks having success in refreshing the password there as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_32e03b

Visitor

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1 Message

11 months ago

Getting the same thing (in Atlanta )  Grrr. 

1

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XfinityBillie

Official Employee

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2.8K Messages

@user_t9cqzr Thank you for taking the time to reach out to us here on our Xfinity Forums. I see that you have sent us a DM. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Are you still experiencing issues with your email? Can you tell me if you are attempting to access it with a third party email client like Outlook or through our Xfinity website?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_ba5dd8

Visitor

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2 Messages

11 months ago

Same in NJ. Also just lost emails from the past 5 days, both on my iphone and MacBook.

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user_cf1596

Visitor

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3 Messages

11 months ago

Same thing in CT. Soooo frustrating as I work from home and use this email service. 

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krissyalx

Visitor

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5 Messages

11 months ago

I'm getting the same message and I am missing an entire folder

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