I have tried on the xfinty site and my outlook. Nothing. Also I finally got a real person, and they were of no help, then got a so-called supervisor and no help. Then disconnected and never call back.
My primary email is fine. The secondary email that runs through the same app can receive but not send. error code ox800ccc92
Hi there @user_f6d62b. Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can in making sure you are able to send emails. No worries! You have reached out to a team of experts and we are going to get things squared away. Please feel free to shoot us an email with your full name and complete service address. That way we can access your account and take a look at this issue in depth for you.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@Latoque You are on the right path! Thank you so much for your expert help!
@user_f6d62b As @Latoque stated this is an outlook error, however if you are having an issue with your secondary email address with sending and receiving from our webmail at Xfinity.com there may be an underlying issue as well. According to outlook, they suggest checking the mail settings for the account making sure that you have save password enabled. If you recently changed your email password with Xfinity you will have to update that setting in outlook as well. If you haven't resent your password recently that is another option you can try. Reset your password and update the credentials in outlook. Please let us know if you are able to try these steps and how it turns out.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Latoque
Expert
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29.7K Messages
2 years ago
How are you trying to send? Using only the webmail interface? Or an email app or client?
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user_f6d62b
Visitor
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2 Messages
2 years ago
I have tried on the xfinty site and my outlook. Nothing. Also I finally got a real person, and they were of no help, then got a so-called supervisor and no help. Then disconnected and never call back.
My primary email is fine. The secondary email that runs through the same app can receive but not send. error code ox800ccc92
Thanks so much
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Latoque
Expert
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29.7K Messages
2 years ago
The error code you posted is generated by Outlook. Exactly what happens when you try using only the webmail interface with a browser?
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