1 Message
Email Infinitly Loading? Can not access it
Every time I try to access my comcast email the window loads, then resets and loads the page again. This happens for about 5 to 10 minutes depending on the computer and then crashes the site.
Because of this I can not access my email. Can not view it or anything.
I can login to my xfinity account but when i click on the "check email" button the issue begins.
This issue also happens when trying to load my comcast email through outlook or any other email sorter programs.
XfinityArmand
Official Employee
•
2.2K Messages
2 years ago
Hi there @user_user! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to get this taken care of for you. No worries! You have reached out to the right team, and we are going to do everything we can to get this taken care of. So that we can take a look at what is going on, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0