Frequent Visitor
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11 Messages
Email inaccessible
I am no longer an xfinity customer but continue to use Comcast.net email. On the primary user account I am getting ip blocked error in thunderbird and also cannot access 2 secondary accounts at all, as xfinity decides when the password needs changed, but leaves no option to change it if you don't use xfinity wi fi. So I cannot receive email for 3 active comcast email accounts. And the icing on the cake is the horrid customer service, trying to get someone on the phone is next to impossible. I would like to, at this point, just to terminate the 3 active email accounts to end this nightmare for good. Can anyone direct me to an easy solution to end this fiasco?
XfinityFrank
Official Employee
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2.4K Messages
3 hours ago
Hi there, @tammy228. It looks like we have an active private messaging conversation going with you regarding your email. We were waiting on a response to our last message, sent yesterday afternoon. We can continue there if you wish. To answer your question for this post though, the primary user can delete the secondary email accounts by logging in to www.xfinity.com, going to "Account and identity", scrolling down to "Account users" and selecting a user then hitting the "remove user" button. As for the primary, you cannot delete it. If you stop accessing it, then it will eventually go inactive and then auto delete. The process takes 24 months. That goes for the secondary accounts as well. If you simply stop accessing them, they will eventually auto-delete.
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