Contributor
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27 Messages
email images
Not seeing email images. Have tried with Firefox, Microsoft Edge and Chrome. . No images, just links to see it in browser. When I pull up my emails in Outlook, no problem. Everything was fine yesterday. Running Windows 11. What is going on?
Accepted Solution
BruceW
Gold Problem Solver
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24.7K Messages
2 years ago
If you are asking about webmail ("connect.xfinity.com"), do you have "Allow pre-loading of externally linked images" checked in (gear icon) / Email Settings / Security / Mail ?
If not, is there a "Show images" button above the body of the message?
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XfinityTyler
Official Employee
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409 Messages
2 years ago
Hey there, @cyndiman1! Thank you for bringing this to our attention through our Forums! I understand you've been experiencing some buffering issues, when trying to view images within your emails, and I can most certainly understand the inconvenience behind this. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!
Have you performed any troubleshooting steps, in an effort to reset the network settings on your device? Are you experiencing the same issues on any other devices, or just your desktop? Thank you in advance, and I look forward to speaking with you, and finding the solution for this!
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BruceW
Gold Problem Solver
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24.7K Messages
2 years ago
To send the requested information in a private message from any Forum page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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BruceW
Gold Problem Solver
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24.7K Messages
2 years ago
To move spam that Comcast doesn't catch, see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience, especially "Set Up Email Filters" about halfway down the page. Note that email filters only operate on messages delivered to the the Inbox and only as they are being delivered, and that filters can't be used to move messages from Spam back to Inbox.
To prevent mail from senders you specify from being filtered see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.
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