cyndiman1's profile

Contributor

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27 Messages

Fri, Dec 3, 2021 9:24 AM

Closed

email images

Not seeing email images.  Have tried with Firefox, Microsoft Edge and Chrome. .  No images, just links to see it in browser.  When I pull up my emails in Outlook, no problem.  Everything was fine yesterday.   Running Windows 11.    What is going on?

Accepted Solution

BruceW

Gold Problem Solver

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23.9K Messages

8 m ago

Not seeing email images ...

If you are asking about webmail ("connect.xfinity.com"), do you have "Allow pre-loading of externally linked images" checked in (gear icon) / Email Settings / Security / Mail ?

If not, is there a "Show images" button above the body of the message?

Official Employee

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409 Messages

8 m ago

Hey there, @cyndiman1! Thank you for bringing this to our attention through our Forums! I understand you've been experiencing some buffering issues, when trying to view images within your emails, and I can most certainly understand the inconvenience behind this. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!

 

Have you performed any troubleshooting steps, in an effort to reset the network settings on your device? Are you experiencing the same issues on any other devices, or just your desktop? Thank you in advance, and I look forward to speaking with you, and finding the solution for this! 

 

cyndiman1

Contributor

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27 Messages

@XfinityTyler

Hi, Yes I am experiencing this on my phone and tablet.  I have performed troubleshooting.  My husband also experienced the same thing, but his problems seem to be gone. 

What kind of troubleshooting steps would you like me to do?  I really hate this. 

Official Employee

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519 Messages

I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link  https://comca.st/3lWtjEH to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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23.9K Messages

8 m ago

@XfinityAshley wrote: "... send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address ..."

To send the requested information in a private message from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

BruceW

Gold Problem Solver

 • 

23.9K Messages

8 m ago

@cyndiman1 wrote: "... I keep marking emails as spam and have to remove others that are not spam. I keep having to do it for the same emails, over and over. ..."

To move spam that Comcast doesn't catch, see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience, especially "Set Up Email Filters" about halfway down the page. Note that email filters only operate on messages delivered to the the Inbox and only as they are being delivered, and that filters can't be used to move messages from Spam back to Inbox.

To prevent mail from senders you specify from being filtered see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.

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