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cyndiman1
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27 Messages

Friday, December 3rd, 2021 9:24 AM

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email images

Not seeing email images.  Have tried with Firefox, Microsoft Edge and Chrome. .  No images, just links to see it in browser.  When I pull up my emails in Outlook, no problem.  Everything was fine yesterday.   Running Windows 11.    What is going on?

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2 years ago

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BruceW

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25.9K Messages

3 years ago

Not seeing email images ...

If you are asking about webmail ("connect.xfinity.com"), do you have "Allow pre-loading of externally linked images" checked in (gear icon) / Email Settings / Security / Mail ?

If not, is there a "Show images" button above the body of the message?

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cyndiman1

Contributor

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27 Messages

@BruceW   It wasn't checked before, so I checked it now and lo and behold, it worked.  Thank you.    Maybe you can help me with another issue I am having???

I keep marking emails as spam and have to remove others that are not spam.  I keep having to do it for the same emails, over and over.   Any idea how to get this corrected????

3 years ago

0

XfinityThomasC

Official Employee

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1.8K Messages

Xfinity Connect email lets you set spam blockers with a Comcast email spam filter. Have you looked at your spam filtering settings? You can check and see if any legitimate email was marked as spam by accident and use the toolbar to mark it as Not Spam. Change Spam Filter Preferences

  1. Open Xfinity Connect.
  2. Click the Gear icon Image of gear icon on the top-right of the navigation bar, then click Email Settings.

    Image of email settings screen

  3. From the menu on the left, click on Advanced Settings.
    XFINITY Connect - Mail dropdown with Advanced Settings highlighted.
  4. Click the Automatically move spam and potentially harmful messages to the Spam folder option.
    Spam Filtering options.
    Note: Enabling Spam filtering will move emails designated as spam to the Spam folder and delete them automatically after seven days.
  5. The Email Safe List, found under Settings > Advanced Settings in Xfinity Connect, lets you list the only email addresses from which you want to receive emails.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_74d32a

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@BruceW​ 

Hi, my box for images is checked, and I am still not seeing everything, but I do see a little more with it checked - like the Grocery Outlet store name, but for everything else it says something about image blocking.

3 years ago

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user_4051d3

Visitor

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1 Message

@BruceW​  I found your assist blog on xfinity  I am having blue question marks appear instead of the images in my emails.  I followed your advice and my "allow pre-loading is checked"  However, still see blue question marks...ugh.  Hopefully you have some other advice?  thanks, Angela

p.s.  It doesn't happen when I open email with Google chrome...just Safari??

(edited)

2 years ago

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CCTyler1

Problem Solver

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409 Messages

3 years ago

Hey there, @cyndiman1! Thank you for bringing this to our attention through our Forums! I understand you've been experiencing some buffering issues, when trying to view images within your emails, and I can most certainly understand the inconvenience behind this. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!

 

Have you performed any troubleshooting steps, in an effort to reset the network settings on your device? Are you experiencing the same issues on any other devices, or just your desktop? Thank you in advance, and I look forward to speaking with you, and finding the solution for this! 

 

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cyndiman1

Contributor

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27 Messages

@XfinityTyler

Hi, Yes I am experiencing this on my phone and tablet.  I have performed troubleshooting.  My husband also experienced the same thing, but his problems seem to be gone. 

What kind of troubleshooting steps would you like me to do?  I really hate this. 

3 years ago

0

CCAshley1

Official Employee

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746 Messages

I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link  https://comca.st/3lWtjEH to initiate a live chat.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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BruceW

Gold Problem Solver

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25.9K Messages

3 years ago

@XfinityAshley wrote: "... send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address ..."

To send the requested information in a private message from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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BruceW

Gold Problem Solver

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25.9K Messages

3 years ago

@cyndiman1 wrote: "... I keep marking emails as spam and have to remove others that are not spam. I keep having to do it for the same emails, over and over. ..."

To move spam that Comcast doesn't catch, see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience, especially "Set Up Email Filters" about halfway down the page. Note that email filters only operate on messages delivered to the the Inbox and only as they are being delivered, and that filters can't be used to move messages from Spam back to Inbox.

To prevent mail from senders you specify from being filtered see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.

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