NynaeveOmeara's profile

New Poster

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2 Messages

Mon, Mar 15, 2021 9:23 PM

Email I subscribe to being sent to spam folder every time

I subscribe to the newsletter "Invisible Women"By Caroline Criado Perez  which she describes as "Keeping up with the gender data gap"
This is written by a woman who keeps track of, and notifies responsible parties, of the ways in whcih women are ignored in government policies, product design, medical and other research in hopes of helping to make things equitable. For one example, when cars are not safety-tested with mannequins that approximate female heights, car accidents are more dangerous for women. EVERY time her email arrives 'Comcast' puts it in my spam mailbox, and I have to go in and click the "not spam". The program seems to learn what is spam if you dump repetative emails in there a couple of times, but apparently it can't ever learn what is NOT spam no matter how many times you instruct it. The irony is palpable, since her bona fide email is overlooked and labled not legitimate every single time. It is literally an Invisible newsletter for the Comcast email. 

flatlander3

Contributor

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176 Messages

7 m ago

If it makes you feel any better, mail from this forum is ending up in my spam folder too!  I think it's the community hyperlink that's getting flagged.

I did see that if you open your email in a web browser, there's a little settings gear in the top right.  If you click on that, and go into advanced settings in the drop down list on the left side, there's a couple of options that will come up in the middle of the page.  "Use Safe Email List" -- maybe add the list sender there.  And if that doesn't work, then it looks like there's another setting called "Override Security Filters"....but that's probably a last resort one to try.  I'd go with the other one first and add your email list sender and see if it works.

I don't know if just marking something as not spam does any kind of heuristic learning.  I'd guess not.

(edited)

BruceW

Gold Problem Solver

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23K Messages

2 m ago

@flatlander3 wrote: "... "Use Safe Email List" -- maybe add the list sender there ..."

You might think that the Safe List is for addresses you don't want to go to the Spam folder, but that's not how it works. When a user activates the Safe List, only email from addresses on the list are accepted. ALL OTHERS ARE REJECTED. Using the Safe List means "I only want to receive email from these addresses. Just throw all others away".

@NynaeveOmeara: Please see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.

(edited)

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