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musikgeek
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3 Messages

Saturday, February 27th, 2021 6:00 AM

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Email from my personal domain going to SPAM for many Xfinity users.

@ComcastSPAAbusecan you help?

 

I have a personal domain that I use for a sporting organization. It has just come to my attention that any email I send from Outlook is sent to the SPAM folder for Xfinity users. When I send a bulk email from MailChimp the email is delivered.

 

This was happening when my mail host was with Godaddy, so I switched to Namecheap and it is still happening. I have setup all the required SPF, DKIM and DMARC DNS records for my domain. The DMARC report from Comcast indicates my  emails pass DKIM and SPF checks.

 

Not all users use webmail to add the addresses to their address books.

 

xml version="1.0" encoding="UTF-8"?>
<feedback>
   <version>1.0version>
   <report_metadata>
      <org_name>comcast.netorg_name>
      <email>dmarc-admin@alerts.comcast.netemail>
      <report_id>v2-1614407323-beerhockey.orgreport_id>
      <date_range>
         <begin>1614297600begin>
         <end>1614384000end>
      date_range>
   report_metadata>
   <policy_published>
      <domain>beerhockey.orgdomain>
      <adkim>radkim>
      <aspf>raspf>
      <p>nonep>
      <sp>nonesp>
      <pct>100pct>
      <fo>0fo>
   policy_published>
   <record>
      <row>
         <source_ip>198.54.118.194source_ip>
         <count>19count>
         <policy_evaluated>
            <disposition>nonedisposition>
            <dkim>passdkim>
            <spf>passspf>
         policy_evaluated>
      row>
      <identifiers>
         <header_from>beerhockey.orgheader_from>
         <envelope_from>beerhockey.orgenvelope_from>
      identifiers>
      <auth_results>
         <dkim>
            <domain>beerhockey.orgdomain>
            <result>passresult>
            <selector>defaultselector>
            
         dkim>
         <spf>
            <domain>beerhockey.orgdomain>
            <scope>mfromscope>
            <result>passresult>
         spf>
      auth_results>
   record>
feedback>

 

Hopefully there is someone from Xfinity on this forum who can correct.

 

Thank you!

 

Question

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Updated 

4 years ago

1.7K

4

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musikgeek

New Poster

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3 Messages

4 years ago

More details:

Here is part of a message header for a email sent to the SPAM folder. I believe the X-CAA-SPAM: F00001 and X-Xfinity-VMeta: sc=107.00;st=dce tags may be of use to Comcast.

 

Return-Path:
Delivered-To: REDACTED@comcast.net
Received: from dovdir2-asc-05o.email.comcast.net ([96.114.154.193])
by dovback2-asc-11o.email.comcast.net with LMTP
id qMu9I8vgO2ARawAAwKOgzQ
(envelope-from )
for ; Sun, 28 Feb 2021 18:28:27 +0000
Received: from dovpxy-asa-09o.email.comcast.net ([96.114.154.193])
by dovdir2-asc-05o.email.comcast.net with LMTP
id aEVyIcvgO2CGMAAAC9EgqQ
(envelope-from )
for ; Sun, 28 Feb 2021 18:28:27 +0000
Received: from reszmta-po-01v.sys.comcast.net ([96.114.154.193])
by dovpxy-asa-09o.email.comcast.net with LMTP
id gIKOHsvgO2A8TwAAh60wCw
(envelope-from )
for ; Sun, 28 Feb 2021 18:28:27 +0000
Received: from resimta-po-47v.sys.comcast.net ([96.114.154.217])
by reszmta-po-01v.sys.comcast.net with ESMTP
id GQnelIpG2l4XJGQnrl3eX4; Sun, 28 Feb 2021 18:28:27 +0000
Received: from BSN-01-6.privateemail.com ([198.54.118.194])
by resimta-po-47v.sys.comcast.net with ESMTP
id GQnqlN1bcJy8KGQnql1LVf; Sun, 28 Feb 2021 18:28:27 +0000
X-CAA-SPAM: F00001
X-Xfinity-VAAS: gggruggvucftvghtrhhoucdtuddrgeduledrleeigdduudegucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuvehomhgtrghsthdqtfgvshhinecuuegrihhlohhuthemuceftddunecuuegrugftvghpuhhtqdffohhmrghinhculddutdejmdenucfjughrpehrhffvufffkfggtgfothesrgdtghepvddtvdenucfhrhhomhepfdfoihgthhgrvghlucflohhnvghsfdcuoehjohhnvghshiessggvvghrhhhotghkvgihrdhorhhgqeenucggtffrrghtthgvrhhnpeejgfdvjeekjeejkeegjeehvdeuvdfhveefleektefftdeufeejfeefteegkeeigfenucfkphepudelkedrheegrdduudekrdduleegnecuuegrugftvghpuhhtffhomhgrihhnpehprhhivhgrthgvvghmrghilhdrtghomhenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhephhgvlhhopeeuuffpqddtuddqiedrphhrihhvrghtvggvmhgrihhlrdgtohhmpdhinhgvthepudelkedrheegrdduudekrdduleegpdhmrghilhhfrhhomhepjhhonhgvshihsegsvggvrhhhohgtkhgvhidrohhrghdprhgtphhtthhopehmjhgttghrsegtohhmtggrshhtrdhnvght
X-Xfinity-VMeta: sc=107.00;st=dce
X-Xfinity-Message-Heuristics: IPv6:N;TLS=1;SPF=1;DMARC=P
Authentication-Results: resimta-po-47v.sys.comcast.net;
dkim=pass header.d=beerhockey.org
header.b=ZztMo3nIYqh1Idp+QimW6pnGGzVDN5kLxebPy/E/w80hYLiGCqgq9pzaW0YvdqDp16+eYrnc/yScoK34qZOkaShlcfwv/87YuPSuAOQdiOC0IWpkD+gHAj2q6AE1TvbLA+y5ZlWdoGamT8e/++ihZzVsoYuagFytQ0XTrneam9Q=
Received: from MTA-11.privateemail.com (unknown [10.50.14.23])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by BSN-01.privateemail.com (Postfix) with ESMTPS id 418868048D
for ; Sun, 28 Feb 2021 18:28:26 +0000 (UTC)
Received: from mta-11.privateemail.com (localhost [127.0.0.1])
by mta-11.privateemail.com (Postfix) with ESMTP id 1FDA880055
for ; Sun, 28 Feb 2021 13:28:26 -0500 (EST)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=beerhockey.org;
s=default; t=1614536906;
bh=tVwVIZByUdzHYwpF4JrXxeFpJZ76bunILE7mI9QNnh4=;
h=Reply-To:From:To:Subject:Date:From;
b=ZztMo3nIYqh1Idp+QimW6pnGGzVDN5kLxebPy/E/w80hYLiGCqgq9pzaW0YvdqDp1
6+eYrnc/yScoK34qZOkaShlcfwv/87YuPSuAOQdiOC0IWpkD+gHAj2q6AE1TvbLA+y
5ZlWdoGamT8e/++ihZzVsoYuagFytQ0XTrneam9Q=
Received: from DESKTOPAU9J8KK (unknown [10.20.151.239])
by mta-11.privateemail.com (Postfix) with ESMTPA id B7D1180050
for ; Sun, 28 Feb 2021 18:28:25 +0000 (UTC)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=beerhockey.org;
s=default; t=1614536906;
bh=tVwVIZByUdzHYwpF4JrXxeFpJZ76bunILE7mI9QNnh4=;
h=Reply-To:From:To:Subject:Date:From;
b=ZztMo3nIYqh1Idp+QimW6pnGGzVDN5kLxebPy/E/w80hYLiGCqgq9pzaW0YvdqDp1
6+eYrnc/yScoK34qZOkaShlcfwv/87YuPSuAOQdiOC0IWpkD+gHAj2q6AE1TvbLA+y
5ZlWdoGamT8e/++ihZzVsoYuagFytQ0XTrneam9Q=

 

0

0

musikgeek

New Poster

 • 

3 Messages

4 years ago

I started a reddit thread, and a Comcast rep there was able contact the correct department to  request that the vendor supplying email domain reputation information to us reset the reputation on the domain.

 

I can now send email to Comcast customers without emails going to Spam.

0

0

XfinityDena

Official Employee

 • 

3.2K Messages

4 years ago

Thank you for the update! I am glad to hear your emails are no longer going to spam. I know I would be upset of that was happening to me. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy week!

2

0

pastorbily

Frequent Visitor

 • 

16 Messages

@ComcastDena I am having the same problem as musikgeek. Many messages from our church domain are being sent to spam for our members that have Comcast email addresses. I see this happening in my own Comcast email account and there seems to be no "training" effect from marking messages "Not Spam." Are you able to help us with this?

4 years ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Hey, pastorbily! Thank you for taking the time to reach out and being part of the Comcast family. I'd be happy to take a look and find out what's going on with your sent email going to your receivers Spam. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

NextRockDoug

Visitor

 • 

1 Message

4 years ago

I am having the same issue with our emails.  They pass all of the authorization, but get caught as spam.  The header is

X-Xfinity-VMeta sc=290.00;st=spam

What is the process to get us off the spam list? 

1

0

pastorbily

Frequent Visitor

 • 

16 Messages

@NextRockDoug I think you can pretty much give up. The offer to chat and reach some solution is bogus. All they will do is send you boilerplate about spam. Comcast knows this is happening, but does not care. The only thing that works is each individual recipient adding each individual address you send mail from to their Comcast address book (in the Xfinity mail web interface). There is no whitelist function, no way to whitelist a whole domain. Again, Comcast doesn't care and doesn't provide any way to "get off the spam list."

4 years ago

0

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