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user_v2w5gi
1st Topic

Visitor

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3 Messages

Wednesday, October 8th, 2025

Email from a specific domain bounces back undeliverable

Hello,

I have been participating with Gallup polls and any time I try to reset my password automatically or redeem any points automatically the emails never come through and I have to take days to get it done manually via support. I asked them to look into it on their end and they said all of the automated emails sent from the [Edited: Personal Information] and [Edited: Personal Information] domain were coming back undeliverable. I tried manually allowing via safe sender list and that didn't work either. Is there a way to fix this for my account?

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Updated 

5 days ago

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XfinityJustinM

Official Employee

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350 Messages

5 days ago

Greetings @user_v2w5gi, that certainly sounds like an inconvenience. I am curious to know if this is only occurring with those specific types of emails that you mentioned, are you receiving other emails from the sender?

Also, do you know which support teams have been helping you through this issue thus far? 


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user_v2w5gi

Visitor

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3 Messages

It seems to be only from that domain. I have received automated password reset emails from other sites with no issues and haven't noticed any other emails that should have been sent manually that haven't arrived. I have been working with the support team at gallup emailing back and forth and one of them sent me a screenshot of the email bouncing back and listed as undeliverable. If you need any more information please let me know.

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5 days ago

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XfinityJustinM

Official Employee

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350 Messages

Thank you for those details, in that case it may be best to work with our customer security assurance (CSA) team on this. I will place a link below that has a frequently asked questions section that could be useful for the folks at Gallup. You'll notice a report an issue tile towards the bottom of the list, and I would recommend taking this step as this would be the best team to get involved. We'd love if you could follow up with us after to let us know if they were able to help you resolve the issue, @user_v2w5gi.

https://spa.xfinity.com/help/postmaster

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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