Visitor
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4 Messages
email filter not working properly
A PARTICULAR email forwarded from a PARTICULAR sender always goes to spam. The xfinity email filter does not seem to work. I have added 2 rules with the sender email address, with actions: "move to inbox" and "keep". I have added 2 rules about content (a single word) with the same actions. Nonetheless the email goes to spam. No other email from that sender goes to spam, included other forwarded mail, just this particular forwarded message.
user_e9e6d6
Visitor
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4 Messages
3 years ago
As you can imagine, this is unbelievably frustrating, especially as it seems to be impossible to actually online-chat with a live human about this issue (let alone speak over the phone). I am trying to receive a forwarded daily post, and this error just seems to have started today. Before today, everything was fine and the emails went to my inbox. (Probably xfinity just trying to "help".)
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BruceW
Gold Problem Solver
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25.8K Messages
3 years ago
Email filters only operate on messages delivered to the the Inbox, and only as they are being delivered. Filters can't be used to keep messages out of the Spam folder or to remove messages from the Spam folder. You can keep messages out of the Spam folder by turning off Comcast's spam filtering, but that's probably not a good idea.
If the sender's address is always the same you could try whitelisting it so mail would be placed in the Inbox instead of the Spam folder. See https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.
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EG
Expert
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105.6K Messages
3 years ago
Concern moved here to the proper help section for assistance.
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user_e9e6d6
Visitor
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4 Messages
3 years ago
THIS HAS BEEN RESOLVED. See comments below.
Thank you for your responses.
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