Skip to main content

    Support

    Offers

U
user_69abad
1st Topic
1st Reply
1st Like

Contributor

 • 

44 Messages

Friday, January 12th, 2024 2:46 PM

Closed

Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens.

I set up to receive my emails on my phone and I get the same thing.

Are your servers down?

Question

 • 

Updated 

10 months ago

5.9K

52

user_7f6qrd

1 Message

1 year ago

The email outage is everywhere and not area specific the lack of response or acknowledgement of the issue by Xfinity is alarming

1

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @user_7f6qrd Have you attempted the solutions offered in this thread https://forums.xfinity.com/conversations/email/comcast-email-server-down-all-2024-and-half-of-2023-emails-disappeared/65a16278f961c6163a367546?commentId=65a1706a2e4f0f284531febd

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_377487

Visitor

 • 

1 Message

1 year ago

Same here in Florida

1

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Welcome to our Community Forum, @user_377487! We were made aware of this issue and it has been resolved. Are you able to view your Emails at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_mvoxlp

1 Message

1 year ago

Same thing here in Florida

1

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

@user_mvoxlp have you tried to check your email via our native website www.xfinity.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_iga2xm

1 Message

1 year ago

Same here in Baltimore area

0

0

user_z7l1ms

1 Message

1 year ago

It is the same problem in the Boston area.  Most of Comcast's email servers have crashed, yet their support webpage shows no service outages.  However, when you "ping" the email servers directly from an OS command prompt (without launching an email app), both Comcast's inbound and outbound email servers are not responding.

I just finished a phone call with Comcast support.  They say they do not see any service problems (but they also acknowledge they cannot use tcp network commands to check the server status).  The person I spoke with did say a lot of customers were calling with the same complaint, but internally at Comcast they do not how to monitor email services or how to Comcast can resolve their issue.

Clearly, Comcast has lost control of their email servers and their own support staff are not even aware that they have a problem.  I think we should all prepare ourselves that it will take Comcast a very long time to resolve this issue.

2

kenred

New Poster

 • 

5 Messages

Seacoast NH here-- mine is back; also, my old inbox emails (prior to Dec 2023), which had vanished, have been restored.  

1 year ago

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

@user_z7l1ms We appreciate your feedback and do understand how frustrating it can be. Since it's been a few days and we've seen reports of folks getting access back, are you still experiencing any trouble?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_vzu357

1 Message

1 year ago

Same problem in Tampa, FL

1

0

XfinityTy

Official Employee

 • 

376 Messages

Hello @user_vzu357! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

nhrunjumpthrow

Visitor

 • 

1 Message

1 year ago

Getting error and unable to contact anyone using xfinity help. 

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

1

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Hello nhrunjumpthrow

Everything should be ready to rock and roll. Can you test out the email connectivity? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

strikeu

New Poster

 • 

3 Messages

1 year ago

Same here, Central Alabama.  Constant error trying to load mail.    

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@strikeu Are you still experiencing errors trying to load mail? Can you tell me how you are accessing your email? Is it through a 3rd party email or via our Xfinity site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

RichardJ4701

Visitor

 • 

1 Message

1 year ago

Same issue all morning Jan 12 2024 Washington DC

0

0

Noremak88

Regular Visitor

 • 

3 Messages

1 year ago

Southeastern Massachusetts here.  Same problem.  

0

0

Aee1560

Visitor

 • 

14 Messages

1 year ago

Same issue for me can’t get email but not able to it move to trash

0

bsdds

Visitor

 • 

1 Message

1 year ago

In charlottesville it just came on but spotty.  Geeze!!!

0

0

user_5kk5sx

4 Messages

1 year ago

In SW Florida, same thing. No emails received since early morning on iPhone, or comcast website or Outlook 365. Message: "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes." Are email servers down?

1

user_45x85l

3 Messages

same issue here in Chicago

1 year ago

0

Aee1560

Visitor

 • 

14 Messages

1 year ago

Nothing has changed getting email but able to move trash and delete 

0

0

Aee1560

Visitor

 • 

14 Messages

1 year ago

Working now I think issue is fixed

0

0

forum icon

New to the Community?

Start Here