email disappears from inbox

email disappears from inbox. Others have had this problem. Some users say only fix is

to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with it (as per comcast document). So I now have no email for this member. What now??

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XfinityAmira

Official Employee

•

4.7K Messages

26 days ago

Hi tonywmson! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer, and my team is here to help. Let us further assist you and take a look at things on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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tonywmson

Frequent Visitor

•

7 Messages

thank you amira. will do DM asap on Fri Feb 6.

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25 days ago

0

XfinityDuron

Official Employee

•

556 Messages

Would you like us to set a reminder and reach out to you on 2/6?

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25 days ago

0

U

user_sldhiw

Visitor

•

1 Message

Thank you for the offer and I do need your help. I just learned that I have a close relative with medical issues that require my full attention so I need to put off the DM till tomorrow or perhaps later. I will do the DM asap. Thanks for understanding.

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25 days ago

0

XfinityJeff

Official Employee

•

693 Messages

Good morning @user_sldhiw, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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23 days ago

0

Email

tonywmson

email disappears from inbox

XfinityAmira

tonywmson

XfinityDuron

user_sldhiw

XfinityJeff

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