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mlweiland
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Thursday, February 8th, 2024 3:52 AM

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Email delays

I subscribe to a daily newsletter, which the author distributes via Mailchimp. It goes out daily at 10:00am Central time. Until this week, I would reliably receive it within a few minutes of 10:00, but three times in the last week it arrive hours later, and today's never arrived at all. I looked at the "source", which shows it arriving at Comcast just after 10, but then what appears to be other servers at Comcast hours later. Is there someone to whom I can email a dump of this "source" to see what is holding this up?

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10 months ago

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XfinityAlex

Official Employee

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881 Messages

10 months ago

@mlweiland You can send me a DM, and I can take a look.  Click on my name, and then find the three dots on the right side, and choose "Send Message"

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mlweiland

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5 Messages

10 months ago

I have responded by DM. Thank you!

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XfinityShawn

Official Employee

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1.1K Messages

@mlweiland To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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