Email auto forwarding is not working

Automatic email forwarding does not seem to be working. I have configured it according to the directions (settings > forwarding > enter email address). The only two emails that get forwarded are my monthly bill notifications from Xfinity and emails from my congressperson. I have tested with several external addresses and turned off spam filtering.

If I select "save a copy" I can see emails coming into the account. But it never gets forwarded to address in the forwarding setting.

Responses

XfinityPeterH

Official Employee

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1.8K Messages

4 years ago

Hello @A7vSU3pl0 and thank you for your post. We see your chat message and have responded but also wanted to make sure you have a response here too. I see you have already followed the correct path to forward. Just one thing I would like to double check. Did you put a check mark in the Enable email forwarding box, and type the email address you would like your email forwarded to?

2

A7vSU3pl0

New Poster

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4 Messages

Thanks for the prompt response. I have responded in the chat channel.

4 years ago

0

XfinityPeterH

Official Employee

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1.8K Messages

Wonderful! We will continue in chat for your protection. :-)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Klass_Konscious

Visitor

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1 Message

4 years ago

My Xfinity mail account is not forwarding. It stopped on its own. Forwarding was working until about two days ago. I checked the settings and they have not changed, i.e., the enable forwarding box is checked and the address that I want my mail forwarded to is correct.

1

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CCAnna

Problem Solver

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874 Messages

Thank you for taking the time to reach out over Xfinity Forums, @Klass_Konscious. Welcome to the community! I am sorry to hear you have had troubles with your Xfinity email. I am sure this has caused major frustration. You have reached the right team of experts to help. I appreciate the troubleshooting steps you have tried.

Before we proceed with further troubleshooting, can you try this path?

1. Go to https://comca.st/3mnA8yn.
2. Select the Email icon. ...
3. Click the settings icon in the upper-right corner of the page and select Email Settings.
4. Select Auto Forward.
5. Put a check mark in the Enable email forwarding box, and type the email address you would like your email forwarded to.

If you are still not receiving your emails please send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

(edited)

I no longer work for Comcast.

4 years ago

0

Email

A7vSU3pl0

Email auto forwarding is not working

XfinityPeterH

A7vSU3pl0

XfinityPeterH

Klass_Konscious

CCAnna

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