Hi there, user_0l09dq! Thank you for reaching out about the IP address being blocked. Are you seeing this when you sign into your email box or when trying to access a website from an email sender?
Are you using a third-party email application with an Xfinity Email or another third-party email service @user_0l09dq?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRay
Official Employee
•
4K Messages
1 year ago
Hi there, user_0l09dq! Thank you for reaching out about the IP address being blocked. Are you seeing this when you sign into your email box or when trying to access a website from an email sender?
If you are wanting to see if the IP address for a webpage can be unlocked. Our Customer Security Assurance team has an online form you can fill out. Here are the instructions, https://www.xfinity.com/support/articles/report-blocked-website.
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