Hello, @user_yuq1cv! Thank you for visiting our Xfinity Community Forum with your email concern. I'm sorry to hear about this change that you weren't expecting, and I'd love to see what we can do to help! Please do not post personally identifiable information within public posts or comments (we've edited out your email address for now, but can absolutely still help). To gain further understanding of the situation, how long have you had this particular email address and when did you notice that it changed?
user_yuq1cv Thank you for the additional information! I would recommend reaching out to our Customer Security Assurance (CSA) Team for assistance. They are really good when it comes to email concerns, and will be able to pinpoint the concern.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.7K Messages
1 day ago
Hello, @user_yuq1cv! Thank you for visiting our Xfinity Community Forum with your email concern. I'm sorry to hear about this change that you weren't expecting, and I'd love to see what we can do to help! Please do not post personally identifiable information within public posts or comments (we've edited out your email address for now, but can absolutely still help). To gain further understanding of the situation, how long have you had this particular email address and when did you notice that it changed?
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