Hello, @user_yuq1cv! Thank you for visiting our Xfinity Community Forum with your email concern. I'm sorry to hear about this change that you weren't expecting, and I'd love to see what we can do to help! Please do not post personally identifiable information within public posts or comments (we've edited out your email address for now, but can absolutely still help). To gain further understanding of the situation, how long have you had this particular email address and when did you notice that it changed?
user_yuq1cv Thank you for the additional information! I would recommend reaching out to our Customer Security Assurance (CSA) Team for assistance. They are really good when it comes to email concerns, and will be able to pinpoint the concern.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
shorten my xfinity email address without all the eight numbers
You would need to create an entirely new email address for that to happen and in June 2024 Comcast discontinued making new email addresses. Consider creating a new email address somewhere else.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinitySara
Official Employee
•
2K Messages
3 months ago
Hello, @user_yuq1cv! Thank you for visiting our Xfinity Community Forum with your email concern. I'm sorry to hear about this change that you weren't expecting, and I'd love to see what we can do to help! Please do not post personally identifiable information within public posts or comments (we've edited out your email address for now, but can absolutely still help). To gain further understanding of the situation, how long have you had this particular email address and when did you notice that it changed?
2
0
user_pwq577
Visitor
•
1 Message
25 days ago
shorten my xfinity email address without all the eight numbers
1
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