U

Friday, June 21st, 2024 7:36 PM

email address stopped working

My secondary email stopped working about 2 weeks ago. It was an old account that has transferred with me for many years. It says to reset the password but it doesn't have a phone number attached to it and was created under a previous account. I need help to re-activate it. I use a third party app but also cant access directly through the xfinity site.

Expert

 • 

30.6K Messages

22 days ago

@user_kn6s8e 

My secondary email stopped working about 2 weeks ago. It was an old account that has transferred with me for many years. It says to reset the password but it doesn't have a phone number attached to it and was created under a previous account. I need help to re-activate it. I use a third party app but also cant access directly through the xfinity site.

You're going to need to call Customer Security Assurance:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

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