Email account recovery

Hello - 

I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?

Depending on how long it's been Customer Security Assurance might be able to retrieve it for you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Good morning @user_9w1092, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. Thank you @Again for providing the information for our customer security assurance team, that is a good resource for issues with the email account. When you tried to sign in to your email account and got that error message, did you try the option that says find your Xfinity ID to see what comes up based on your service address?