Email account recovery

Hello -

I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?

Responses

Oldest First

Selected Oldest First

Again

Expert

•

33.4K Messages

22 days ago

Hello -

I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?

Depending on how long it's been Customer Security Assurance might be able to retrieve it for you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

0

XfinityJeff

Official Employee

•

596 Messages

21 days ago

Good morning @user_9w1092, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. Thank you @Again for providing the information for our customer security assurance team, that is a good resource for issues with the email account. When you tried to sign in to your email account and got that error message, did you try the option that says find your Xfinity ID to see what comes up based on your service address?

2

U

user_9w1092

Visitor

•

2 Messages

@XfinityJeff Thank you for your response. Apologies for my slow reply. When I try to sign in with my username it says:

The Xfinity ID you entered was incorrect. Please try again.

I tried the "find" option with the service address, but it doesn't come up. I tried calling the number @Again provided. The rep tried to look for it, and said they can't find it. They told me that accounts are deleted after about 9 months of not being logged into. That is COMPLETELY unacceptable. Just 9 months?!?! This might be what finally gets me to dump Comcast, unless there's some way to solve this. I am so, so sad and angry. I have several very, very important emails in that account, and there has to be some way to recover them. Please help me. I will pay for it if I have to, whatever needs to be done. Please.

(edited)

Like

Reply

5 days ago

0

XfinityAbby

Official Employee

•

565 Messages

@user_9w1092, I understand that this is frustrating. If the customer assurance department is not able to retrieve the email then unfortunately it has been deleted from the system and we will be unable to retrieve it. Our customer security assurance team is the only one that can get it back if it is possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

Email

user_9w1092

Email account recovery

Again

XfinityJeff

user_9w1092

XfinityAbby

New to the Community?