Visitor

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1 Message

09/24/2026 12:15 AM

Email access

I cannot access a secondary email address on my account.  I have attempted to change password and it still doesn't work.  The email address is [Edited: "Personal Information"]

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Expert

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35K Messages

20 hours ago

@user_iipvky 

I cannot access a secondary email address on my account.  I have attempted to change password and it still doesn't work.  The email address is [Edited: "Personal Information"]

When was the last time you accessed the account online?  If it's been a long while chances are the account has been closed.

Visitor

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2 Messages

about 2 weeks ago approx.

Expert

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35K Messages

@user_gnqvgi​ 

Are you the same person as @user_iipvky ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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