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user_iipvky
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3 Messages

09/24/2026 12:15 AM

Email access

I cannot access a secondary email address on my account.  I have attempted to change password and it still doesn't work.  The email address is [Edited: "Personal Information"]

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27 days ago

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Expert

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35.1K Messages

1 month ago

@user_iipvky 

I cannot access a secondary email address on my account.  I have attempted to change password and it still doesn't work.  The email address is [Edited: "Personal Information"]

When was the last time you accessed the account online?  If it's been a long while chances are the account has been closed.

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user_gnqvgi

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3 Messages

about 2 weeks ago approx.

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30 days ago

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@user_gnqvgi​ 

Are you the same person as @user_iipvky ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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30 days ago

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XfinityVictor

Official Employee

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2.6K Messages

29 days ago

 

user_iipvky Hello, are you still having issues accessing a secondary email address?

 

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user_iipvky

Visitor

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3 Messages

Yes I am.  I cannot get it to load

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29 days ago

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XfinityBenjaminM

Official Employee

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3.5K Messages

 

user_iipvky Hello! Thank you for reaching out to us here on our Community Forum. Let's take a closer look at your account and see what is going on. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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29 days ago

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user_iipvky

Visitor

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3 Messages

Those steps do not work.  I do not see anything marked direct message

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27 days ago

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XfinityCliff

Official Employee

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796 Messages

Hello @user_iipvky, here are some clarified instructions and a link that shows how to do it step by step:

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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