3 Messages
Email access stopped working on all iOS devices
Monday, January 8 at around 10am, the email access for all my accounts across all iOS (iPhone and iPAD) stopped working for me and my wife's comcast email accounts. I can still get email on my Mac and can log into the web email to access email so it is not a password issue. I reviewed the third party access security guidance and the box is checked and made no difference if I unchecked and rechecked the box for access. I have no reason to believe that it is an end user issue given that email can be picked up via outlook on my Mac.
Last week, I did update my password per the notification of compromised accounts. So not sure if that had anything to do with the issues.
I even deleted the account off my phone and tried to re-add it and the error was "your comcast email account is not available" or something like that.
Any suggestions? anyone else having this issue?
Official Solution
user_c95d7f
Visitor
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10 Messages
3 months ago
I HAVE THE SOLUTION from Apple tech support. 1) login to the mail client on the web browser, go to the cog icon in upper right and under settings choose security. Toggle off and then back on Third Party Access Security 2) close out all the windows in the background 3) add the Xfinity email account into the settings, mail app. It worked for me!
13
Aceq2jot
Contributor
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75 Messages
9 months ago
The wife has had the same problem including here password being changed after we changed it and added two factor authorization
0
XfinityWilliam
Official Employee
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1K Messages
9 months ago
Hello @user_9cer51. Please make sure you are using the primary profile on your account when you attempt to sign back into your email address from your iOS device.
3
0
XfinityWilliam
Official Employee
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1K Messages
9 months ago
I am glad the issue was resolved, and you can now receive emails. Have a great day!
0
0
user_fsalgn
1 Message
9 months ago
I was having the same problem and deleted the email and tried to add it back to my Iphone 12 pro, and it tells me "Comcast is currently unavailable".
3
gckern
Visitor
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4 Messages
9 months ago
I am having same issue!
1
0
user_av7awk
6 Messages
9 months ago
I am having the same issue.
1
0
user_9cer51
3 Messages
9 months ago
The problem corrected itself last week but it is back again today. Both my wife and my Comcast email accounts. Seems to be a broad issue. Perhaps Comcast email security team needs to sandbox their security testing before rolling it out to the community.
1
user_xf27b1
3 Messages
9 months ago
I have two iPhones with this issue what is the solution? This has been since January 10th
0
0
user_xf27b1
3 Messages
9 months ago
How do you solve this issue?
0
0
user_t91uo4
3 Messages
8 months ago
Same issue STILL happening here.
5
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user_s8n4ah
1 Message
8 months ago
I am having the same problem, is there a fix yet?
3
0
user_9f5b67
Visitor
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3 Messages
8 months ago
Same issue. Can login in at website but not on my iPhone or iPad.
1
user_20f487
Visitor
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6 Messages
8 months ago
I’ve been having the same problem since Friday. I tried to get it fixed with Xfinity texting but I got disconnected at a point. But I was texting to them for 20 minutes and didn’t get anywhere. If Xfinity knows there’s a problem, which is on their end because everyone’s having a problem they should just fix it, not individually. We pay enough money For the service. We shouldn’t have to spend our time trying to figure out what’s wrong when it’s not a problem.
5
user_m9qr28
1 Message
8 months ago
Has this been resolved??? Need to be able to get email on iPhone. Pls advise
4
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