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3 Messages

Tuesday, January 9th, 2024 3:38 PM

Email access stopped working on all iOS devices

Monday, January 8 at around 10am, the email access for all my accounts across all iOS (iPhone and iPAD) stopped working for me and my wife's comcast email accounts.  I can still get email on my Mac and can log into the web email to access email so it is not a password issue.  I reviewed the third party access security guidance and the box is checked and made no difference if I unchecked and rechecked the box for access. I have no reason to believe that it is an end user issue given that email can be picked up via outlook on my Mac.

Last week, I did update my password per the notification of compromised accounts.  So not sure if that had anything to do with the issues.

I even deleted the account off my phone and tried to re-add it and the error was "your comcast email account is not available" or something like that.

Any suggestions? anyone else having this issue?

Official Solution

Visitor

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10 Messages

3 months ago

I HAVE THE SOLUTION from Apple tech support. 1) login to the mail client on the web browser, go to the cog icon in upper right and under settings choose security. Toggle off and then back on Third Party Access Security 2) close out all the windows in the background 3) add the Xfinity email account into the settings,  mail app.       It worked for me!

2 Messages

What do you mean by “mail client” you referring to email, if so didn’t option to third party ?

1 Message

To follow up on what the above user mentioned, sign into Comcast mail either through their app or the via the web.   Click the cog found in the upper right hand corner and go to email settings.   Find privacy and click on allow third party access.   I have no idea how that got unclicked (probably during a security update), but then it allowed me to add Comcast back in my mail app.     

Regular Visitor

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6 Messages

@user_c95d7f​ 

I tried your solution and strangely enough, it worked on my Ipad but not on my wife’s Ipad (sadly she is the one who wants it because she liked the format…ugh!!!)

Official Employee

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1.8K Messages

 

JAD148, Hi there! We are happy to hear that the solution by user_c95d74! Did you ever get it to work on your wife Ipad?

 

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Contributor

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53 Messages

@user_7v26un​ 

THANK YOU!   Worked for me.  

Contributor

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75 Messages

9 months ago

The wife has had the same problem including here password being changed after we changed it and added two factor authorization 

Official Employee

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1K Messages

9 months ago

Hello @user_9cer51. Please make sure you are using the primary profile on your account when you attempt to sign back into your email address from your iOS device.

3 Messages

It looks like Xfinity resolved the issue on the backend because both my iOS devices and my wife's started working Wednesday (Jan 10) morning without doing anything. 

Visitor

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1 Message

What do you mean by primary profile?  I haven’t received Xfinity email since October 2023 on my Mac, iPad, iPhones. (spontaneously began receiving email on my iPad this week, last week of May 2024) Still not receiving email on my Mac, no email on my iphone and my husbands.  Last October 2023, I contacted Comcast for help, which is no easy task.  I spoke with the same customer service rep 2x, she said a specialist would call me.  The third phone call was from the same rep, who still could not correct the situation.  She recommended I go to a local Xfinity store, which i did.  They told me Xfinity was not responsible for correcting these problems and that I should call Apple.  Note, this is at least the second time I have had to go through this with Comcast.  I had kept notes from my last experience, tried that, did not work.  This included a note to myself that when I called Apple last time, they couldn’t help me.  So I gave up on getting email on my Mail app.  Instead, I have to go through the nuisance of opening the Xfinity connect app, go back and forth with verification, etc.  I just gave up.  Occasionally I will look on line for help, saw something about Edison email, so downloaded that app.  This afternoon, there’s a message that this app is not working. 

Official Employee

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1.2K Messages

The question on the primary user would be to make sure that you are accessing the email with the correct username @user_0af26f. If you are still running into issues with that email service you may also reach out to the customer security team at the https://internetsecurity.xfinity.com/help/report-abuse/ as well.

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Official Employee

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1K Messages

9 months ago

I am glad the issue was resolved, and you can now receive emails. Have a great day!

1 Message

9 months ago

I was having the same problem and deleted the email and tried to add it back to my Iphone 12 pro, and it tells me "Comcast is currently unavailable".

Visitor

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4 Messages

Same issue here as well have reset password and of course that has now further limited me. 

Official Employee

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1.8K Messages

Hello @user_fsalgn, email issues are the worst, I practically live out of my inbox, so I can only imagine what this has been like for you. Are you attempting to access your emails through a 3rd part email client or through the Xfinity website? 

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Official Employee

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1.7K Messages

Welcome to our Community Forum, @gckern! Thank you for reaching out to us here so we can help you access your Email. Are you able to access your Email through our site? What troubleshooting steps have you tried so far? 

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Visitor

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4 Messages

9 months ago

I am having same issue!

Visitor

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14 Messages

I am having same issue don’t know how to fix 

6 Messages

9 months ago

I am having the same issue.

Official Employee

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1.8K Messages

Hi, @user_av7awk! Thanks for visiting our forums page for help with accessing email via Outlook. I rely on my email communications for work so I understand the importance of being able to access those emails. I am sorry to learn about this cause. We are the right place for support. If you are still having trouble accessing your email using the 3rd party client email (Outlook, Thunderbird, Mobile, etc), ensure that option is checked in your settings. You can also try completely removing your Xifnity Email from any 3rd party clients, and then add them back. If you have already done this, and you're still having problems logging into the website, the next step would be to contact our CSA Department for further assistance at 1-88-565-4329. Please let us know if you have any additional questions or concerns.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

9 months ago

The problem corrected itself last week but it is back again today. Both my wife and my Comcast email accounts. Seems to be a broad issue. Perhaps Comcast email security team needs to sandbox their security testing before rolling it out to the community. 

Official Employee

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1K Messages

Thanks for letting us know. There may be some backend issues happening, but nonetheless, our team is working to get this straigtened out.

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3 Messages

9 months ago

I have two iPhones with this issue what is the solution? This has been since January 10th

3 Messages

9 months ago

How do you solve this issue?

3 Messages

8 months ago

Same issue STILL happening here.

Official Employee

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1.1K Messages

@user_t91uo4 Thank you for sharing the ongoing trouble you are having with accessing your email. I'm sorry for the inconvience, I know how important our email is for daily communication and when it's down we can miss a lot. Are you able to access your email still from our website xfinity.com? 

I am an Official Xfinity Employee.
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3 Messages

Yes, I can access my email from the Xfinity.com website, but ONLY from the website.  This is not convenient on the go.

Official Employee

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784 Messages

@user_t91uo4 What device are you using when trying to login?

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3 Messages

I'm trying to access on an iPhone (IOS 17.3.1).  I had been able to for years prior. 

This is bringing my productivity to a halt.  Please fix this - I know I'm not alone.

Official Employee

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1.7K Messages

@user_t91uo4 We definitely want to help you access your Emails on the go. Please open your list of apps, choose the Email app that's giving you trouble, go into settings, and clear all cache and data. This has worked successfully for many other customers. Let me know how it goes! 

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1 Message

8 months ago

I am having the same problem, is there a fix yet?

Official Employee

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1.4K Messages

@user_s8n4ah some customers have solved this issue by resetting their password, removing their email account from their app, and setting up the email account again. 

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1 Message

NONE of those Level 1 “solutions” work for this issue!! It’s a Comcast issue with WiFi using Outlook on an iPhone. It will not update email unless WiFi is turned off. This makes working VERY difficult and the issue has not improved for months. It’s as if no one at Xfinity cares or is even working on it! We’ve all tried the simple hard password reset, 3rd party integration, remove it and add it back. It’s an issue that needs to be fixed by Comcast/Xfinity. You’re driving away so many customers with this. 

7 Messages

I think that is the idea... unfortunately.

Visitor

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3 Messages

8 months ago

Same issue.  Can login in at website but not on my iPhone or iPad.

Official Employee

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2.3K Messages

Hey there, @user_9f5b67 thanks for reaching out through Xfinity Forums regarding your issue with your email. Have you tried to ensure you have the latest update of iOS? Are you trying to use an app to access your email or the website?

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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6 Messages

8 months ago

I’ve been having the same problem since Friday. I tried to get it fixed with Xfinity texting but I got disconnected at a point. But I was texting to them for 20 minutes and didn’t get anywhere. If Xfinity knows there’s a problem, which is on their end because everyone’s having a problem they should just fix it, not individually. We pay enough money For the service. We shouldn’t have to spend our time trying to figure out what’s wrong when it’s not a problem.

Official Employee

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1.9K Messages

@user_20f487 at this time we do not have any alerts that this is a widely known issue. To further assist you in correcting the missing emails could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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New Poster

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7 Messages

@user_20f487​ this is the reason I despise Comcast.... it's always sonething on "our" end. First, a data breech and this and then something else! And, after their data breech...I get 90 porn spam emails DAILY!!!! Thank you Comcast. Oh, I know... the solution?? I can just change my email address that I have had over 20 years...good solution, Comcast. 🙄🙄🙄

Visitor

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6 Messages

LOL This is to XfinityThomas C, It’s obvious it’s a widely known issue if every person I know and everyone on this site is having a problem. For some reason Xfinity Acts  like it’s not their fault so it’s not their problem, that means the issue with the emails Will keep happening and all the customers who have a problem will be gaslighted. In order for me to contact Xfinity again to fix the problem I would have to have at least two hours to get anywhere. When I contacted Xfinity to fix my email They wanted me to sign in on their website email.  I was on that website when I contacted them from that website. Obviously the person I was conversing with had know idea what’s going on so I assume that’s why I got disconnected because they cannot help me. So I will have to find time to keep getting in touch with different people until maybe someone can help me. I have a life I have to work I don’t feel I should have to go through this, I pay way too much for Internet as it is.

Very unhappy customer.

Official Employee

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1.5K Messages

@user_20f487 We understand the hesitation but we assure you when you reach out here to us for support using the steps Thomas provided you do get to us directly and not a chat or the levels of support you have encountered before. One of the benefits of reaching out to us here is that you can not be disconnected and can respond on your own time, and we can even follow up with you at a later time if needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 Messages

why reach out to you?  there is NO support!!!  and nobody knows what is going on (is really the problem).

1 Message

8 months ago

Has this been resolved??? Need to be able to get email on iPhone. Pls advise

Official Employee

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4K Messages

Hey, @user_m9qr28! Thanks for reaching out to us on the forums! I apologize to hear that you are running into this issue with trying to get your email. Can you let us know what you have tried in terms of troubleshooting? Also, what 3rd party client are you using? Outlook? Apple mail? Did you happen to notice this issue after updating anything on the iPhone or software?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

none of this is working and it appears older....

1 Message

Same issue and nothing works 

Official Employee

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1.1K Messages

Hello user_0pq30i there have been solutions posted when enabling Third-Party Email Access. Have you been able to try this out?  

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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