Email access stopped working on all iOS devices

It looks like Xfinity resolved the issue on the backend because both my iOS devices and my wife's started working Wednesday (Jan 10) morning without doing anything. 

What do you mean by primary profile?  I haven’t received Xfinity email since October 2023 on my Mac, iPad, iPhones. (spontaneously began receiving email on my iPad this week, last week of May 2024) Still not receiving email on my Mac, no email on my iphone and my husbands.  Last October 2023, I contacted Comcast for help, which is no easy task.  I spoke with the same customer service rep 2x, she said a specialist would call me.  The third phone call was from the same rep, who still could not correct the situation.  She recommended I go to a local Xfinity store, which i did.  They told me Xfinity was not responsible for correcting these problems and that I should call Apple.  Note, this is at least the second time I have had to go through this with Comcast.  I had kept notes from my last experience, tried that, did not work.  This included a note to myself that when I called Apple last time, they couldn’t help me.  So I gave up on getting email on my Mail app.  Instead, I have to go through the nuisance of opening the Xfinity connect app, go back and forth with verification, etc.  I just gave up.  Occasionally I will look on line for help, saw something about Edison email, so downloaded that app.  This afternoon, there’s a message that this app is not working. 

The question on the primary user would be to make sure that you are accessing the email with the correct username @user_0af26f. If you are still running into issues with that email service you may also reach out to the customer security team at the https://internetsecurity.xfinity.com/help/report-abuse/ as well.

Same issue here as well have reset password and of course that has now further limited me. 

Hello @user_fsalgn, email issues are the worst, I practically live out of my inbox, so I can only imagine what this has been like for you. Are you attempting to access your emails through a 3rd part email client or through the Xfinity website? 

Welcome to our Community Forum, @gckern! Thank you for reaching out to us here so we can help you access your Email. Are you able to access your Email through our site? What troubleshooting steps have you tried so far? 

I am having same issue don’t know how to fix 

Hi, @user_av7awk! Thanks for visiting our forums page for help with accessing email via Outlook. I rely on my email communications for work so I understand the importance of being able to access those emails. I am sorry to learn about this cause. We are the right place for support. If you are still having trouble accessing your email using the 3rd party client email (Outlook, Thunderbird, Mobile, etc), ensure that option is checked in your settings. You can also try completely removing your Xifnity Email from any 3rd party clients, and then add them back. If you have already done this, and you're still having problems logging into the website, the next step would be to contact our CSA Department for further assistance at 1-88-565-4329. Please let us know if you have any additional questions or concerns.

Thanks for letting us know. There may be some backend issues happening, but nonetheless, our team is working to get this straigtened out.

@user_t91uo4 Thank you for sharing the ongoing trouble you are having with accessing your email. I'm sorry for the inconvience, I know how important our email is for daily communication and when it's down we can miss a lot. Are you able to access your email still from our website xfinity.com? 

Yes, I can access my email from the Xfinity.com website, but ONLY from the website.  This is not convenient on the go.

@user_t91uo4 What device are you using when trying to login?

I'm trying to access on an iPhone (IOS 17.3.1).  I had been able to for years prior. 

This is bringing my productivity to a halt.  Please fix this - I know I'm not alone.

@user_t91uo4 We definitely want to help you access your Emails on the go. Please open your list of apps, choose the Email app that's giving you trouble, go into settings, and clear all cache and data. This has worked successfully for many other customers. Let me know how it goes! 

@user_s8n4ah some customers have solved this issue by resetting their password, removing their email account from their app, and setting up the email account again. 

NONE of those Level 1 “solutions” work for this issue!! It’s a Comcast issue with WiFi using Outlook on an iPhone. It will not update email unless WiFi is turned off. This makes working VERY difficult and the issue has not improved for months. It’s as if no one at Xfinity cares or is even working on it! We’ve all tried the simple hard password reset, 3rd party integration, remove it and add it back. It’s an issue that needs to be fixed by Comcast/Xfinity. You’re driving away so many customers with this. 

I think that is the idea... unfortunately.

Hey there, @user_9f5b67 thanks for reaching out through Xfinity Forums regarding your issue with your email. Have you tried to ensure you have the latest update of iOS? Are you trying to use an app to access your email or the website?

@user_9f5b67​ 

having that issue now 

@user_20f487 at this time we do not have any alerts that this is a widely known issue. To further assist you in correcting the missing emails could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_20f487​ this is the reason I despise Comcast.... it's always sonething on "our" end. First, a data breech and this and then something else! And, after their data breech...I get 90 porn spam emails DAILY!!!! Thank you Comcast. Oh, I know... the solution?? I can just change my email address that I have had over 20 years...good solution, Comcast. 🙄🙄🙄

LOL This is to XfinityThomas C, It’s obvious it’s a widely known issue if every person I know and everyone on this site is having a problem. For some reason Xfinity Acts  like it’s not their fault so it’s not their problem, that means the issue with the emails Will keep happening and all the customers who have a problem will be gaslighted. In order for me to contact Xfinity again to fix the problem I would have to have at least two hours to get anywhere. When I contacted Xfinity to fix my email They wanted me to sign in on their website email.  I was on that website when I contacted them from that website. Obviously the person I was conversing with had know idea what’s going on so I assume that’s why I got disconnected because they cannot help me. So I will have to find time to keep getting in touch with different people until maybe someone can help me. I have a life I have to work I don’t feel I should have to go through this, I pay way too much for Internet as it is.

Very unhappy customer.

@user_20f487 We understand the hesitation but we assure you when you reach out here to us for support using the steps Thomas provided you do get to us directly and not a chat or the levels of support you have encountered before. One of the benefits of reaching out to us here is that you can not be disconnected and can respond on your own time, and we can even follow up with you at a later time if needed. 

why reach out to you?  there is NO support!!!  and nobody knows what is going on (is really the problem).

Hey, @user_m9qr28! Thanks for reaching out to us on the forums! I apologize to hear that you are running into this issue with trying to get your email. Can you let us know what you have tried in terms of troubleshooting? Also, what 3rd party client are you using? Outlook? Apple mail? Did you happen to notice this issue after updating anything on the iPhone or software?

none of this is working and it appears older....

Same issue and nothing works 

Hello user_0pq30i there have been solutions posted when enabling Third-Party Email Access. Have you been able to try this out?