Visitor
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3 Messages
DMARC issue
I have been having an issue with TripAdvisor emails and Help Center form submissions, which started about a month ago. I suspect it's part of this DMARC issues being reported, but I cannot figure out anything beyond that.
I am just a TripAdvisor member/user, but the mail rejection script looks like this:
This is what the mail failure notice looks like.
Mail delivery failed: returning message to sender
Mail Delivery System<mailer-daemon@ndh-exim-01>
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
sfwebform@tripadvisor.com
host smtp.google.com [74.125.24.27]
SMTP error from remote mail server after pipelined end of data:
550-5.7.26 Unauthenticated email from comcast.net is not accepted due to
550-5.7.26 domain's DMARC policy. Please contact the administrator of
550-5.7.26 comcast.net domain if this was a legitimate mail. To learn about the
550-5.7.26 DMARC initiative, go to
550 5.7.26 https://support.google.com/mail/?p=DmarcRejection d9443c01a7336-2365d8ad0f1si193846695ad.127 - gsmtp
This is what the delivery-status.txt looks like:
Reporting-MTA: dns; ndh-exim-01
Action: failed
Final-Recipient: rfc822;sfwebform@tripadvisor.com
Status: 5.0.0
Remote-MTA: dns; smtp.google.com
Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from comcast.net is not accepted due to domain's DMARC policy. Please contact the administrator of comcast.net domain if this was a legitimate mail. To learn about the DMARC initiative, go to https://support.google.com/mail/?p=DmarcRejection d9443c01a7336-2365d8ad0f1si193846695ad.127 - gsmtp
It would seem that TA reps are not getting my submissions, they seem to disappear and are not being sent.
I have never changed a single setting on my comcast email account for years, and I access it from my firefox web browser on my PC and also Safari web browser on my iPad.
Thank you for any insight and help you can offer. I am not any kind of IT person.
Brad
Again
Expert
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31.8K Messages
1 day ago
@user_jkkqcm
Please read @XfinityAlex 's last post here: https://forums.xfinity.com/conversations/email/notice-dmarc-policy-for-comcastnet/667075ff729ad353204c8409
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user_jkkqcm
Visitor
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3 Messages
10 hours ago
TripAdvisor is telling me that others with comcast.net emails have had no issues with this. I don't know what's up.
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