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Visitor

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3 Messages

Monday, June 23rd, 2025 4:21 PM

DMARC issue

I have been having an issue with TripAdvisor emails and Help Center form submissions, which started about a month ago. I suspect it's part of this DMARC issues being reported, but I cannot figure out anything beyond that. 

I am just a TripAdvisor member/user, but the mail rejection script looks like this: 

This is what the mail failure notice looks like. 

Mail delivery failed: returning message to sender
 
Mail Delivery System<mailer-daemon@ndh-exim-01>

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  sfwebform@tripadvisor.com
    host smtp.google.com [74.125.24.27]
    SMTP error from remote mail server after pipelined end of data:
    550-5.7.26 Unauthenticated email from comcast.net is not accepted due to
    550-5.7.26 domain's DMARC policy. Please contact the administrator of
    550-5.7.26 comcast.net domain if this was a legitimate mail. To learn about the
    550-5.7.26 DMARC initiative, go to
    550 5.7.26  https://support.google.com/mail/?p=DmarcRejection d9443c01a7336-2365d8ad0f1si193846695ad.127 - gsmtp

This is what the delivery-status.txt looks like: 

Reporting-MTA: dns; ndh-exim-01

Action: failed

Final-Recipient: rfc822;sfwebform@tripadvisor.com

Status: 5.0.0

Remote-MTA: dns; smtp.google.com

Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from comcast.net is not accepted due to domain's DMARC policy. Please contact the administrator of comcast.net domain if this was a legitimate mail. To learn about the DMARC initiative, go to https://support.google.com/mail/?p=DmarcRejection d9443c01a7336-2365d8ad0f1si193846695ad.127 - gsmtp

It would seem that TA reps are not getting my submissions, they seem to disappear and are not being sent. 

I have never changed a single setting on my comcast email account for years, and I access it from my firefox web browser on my PC and also Safari web browser on my iPad. 

Thank you for any insight and help you can offer. I am not any kind of IT person.

Brad

Visitor

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3 Messages

@Again​ I still don't get it. The post says "f you would like to use your "comcast.net" address to send email, it is recommended that you send these messages via our Xfinity Connect webmail platform", which is what I'm doing. The question I have is whether this is an issue with Xfinity/Comcast, or TripAdvisor? It would appear the cause is due to Xfinity/Comcast. But do I have any options or will I need to accept it? 

Official Employee

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923 Messages

@user_jkkqcm​ 

You're sending emails to the address "sfwebform@tripadvisor.com" directly from our webmail?  Or are you sending to another email address @tripadvisor.com ?

I'm asking because I don't see any emails to sfwebform, so I wonder if they're doing something with the emails once they receive them, and that's causing the issue.  Can you tell me when you tried to send these messages, and when you received the bounce above?  Or can you try again and note the time when you attempt this?

Also, neither we nor Google are using Exim, which leads me to believe something else is attempting to route emails as comcast.net

Contributor

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407 Messages

Are you sure?  This line makes me think otherwise:  Remote-MTA: dns; smtp.google.com

Official Employee

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923 Messages

@strega7​ Except I can't know the mailpath of messages after they leave our platform.  It's entirely possible that when forwarding to another gmail user that Gmail injects into their own SMTP servers instead of some internal routing.

Contributor

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407 Messages

Sorry if I wasn't clear, but that was directed at user_jkkqcm.  I know he said he was using comcast webmail, but that line made me think he was using gmail to send a message from ...@comcast.net.

(edited)

Visitor

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3 Messages

10 hours ago

TripAdvisor is telling me that others with comcast.net emails have had no issues with this. I don't know what's up. 

Official Employee

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923 Messages

@user_jkkqcm​ Could you DM me the account you're sending from?  That will help me better look at logs from our side.

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