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user_65nzxj
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Visitor

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2 Messages

Sunday, November 2nd, 2025

disappeared emails

I was viewing my emails on the new Yahoo interface and one completely disappeared this morning before I had a chance to read it. It disappeared off the screen before I had the chance to click on it.  It's not in the trash or in any other folder, I have tried clearing cookies, etc. I need to recover it - it happened in the last 30 minutes

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15 hours ago

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XfinityThomasB

Official Employee

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2.3K Messages

16 hours ago

user_65nzxj Once the email transition is complete to Yahoo, you will now be serviced by Yahoo for the email system. Here is the link to the help support system for Yahoo Mail. 

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user_65nzxj

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2 Messages

I don't know how to do that

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15 hours ago

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XfinityJeff

Official Employee

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345 Messages

@user_65nzxj if you click on the link provided by my college it will walk you through requesting help through Yahoo.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

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