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user_vunwj1
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Visitor

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4 Messages

09/19/2026 5:53 PM

Daughter can not access email under my acct

She can not reset password and neither can i  it is not showing under me.  I added her and it says she already exists but we can not access it or reset password 

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1 day ago

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XfinityEricB

Official Employee

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3.6K Messages

1 day ago

 

user_vunwj1 Are you accessing the email through our website, app, or a third party app like Outlook?

 

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user_vunwj1

Visitor

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4 Messages

Your website is how we are trying to log on

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1 day ago

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XfinityEricB

Official Employee

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3.6K Messages

user_vunwj1 What error do you get when you click "forgot password"?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_vunwj1

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4 Messages

It says we have to hook up to wifi.  But we gave to sign in first and cant.  Uts an endlees loop.  I tried to re add her so i as the manger can change ut.  But it says she already has an account.   I think she is on an old acct from before we moved.  But im not sure

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1 day ago

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XfinityJanelle

Official Employee

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2.4K Messages

@user_vunwj1 Are you able to log in as the primary account holder? Are you able to see her Xfinity ID under your account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_vunwj1

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When i am logged in i do not see her email.  I tried to add her again.  But when she accepts invite says already a user.  But her email is not showing under my manage users

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1 day ago

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