Customer Notice XFINITY MESSAGE You have receive a voicemail Voice from [Edited]

I received this email:

From: Customer Notice <[Edited: "Personal Information"]>

XFINITY MESSAGE

You have receive a voicemail

Voice from [Edited: "Personal Information"]
Duration: 58 seconds

CLICK HERE TO LISTEN

Please do not reply to this message. Mail sent to this address cannot be answered

I think this is Malware.

If so, Comcast should inform the public.

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BruceW

Gold Problem Solver

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26.6K Messages

1 month ago

I received this email: ... CLICK HERE TO LISTEN ... I think this is Malware ...

Can't say for sure without knowing more, but "click here to listen" links in an email or a text message is one of many tricks used by scammers. I think your impression is probably correct. Especially if you don't subscribe to a service that routinely sends such messages, do not click!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinitySeth

Official Employee

•

438 Messages

1 month ago

Howdy sgtjdc 👋 I appreciate you taking the time to share with us the unusual email you received. Scam and phishing emails are becoming evermore sophisticated as time goes on, so being vigilant with things like this is more important than ever! While it's not uncommon to receive an email alerting you to a voicemail if you're subscribed to Xfinity voice services and have your notification preferences to alert you to such, if you don't have these services then it is definitely an email we would not be sending.

Anytime you feel as though you've received an email that is a scam or phishing attempt, we highly encourage you to report it directly to our Customer Security Assurance team for further review at internetsecurity.xfinity.com/help/report-abuse 👍 I also encourage you to visit the FTC webpage on Scams as it's chalked with lots of awesome information to further protect yourself against information pirates in the future!

4

sgtjdc

Contributor

•

65 Messages

The link does not work! I did send another email that I received today to abuse@comcast.net . This is pretty dangerous.

Xfinity

Thank you for choosing Xfinity !

Starting now, customers that are yet to update their account will no longer be able to log in via their email addresses due to recent security upgrades. unverified emails will be listed as dormant emails.

UPDATE HERE (►)

Failure to attend to this may result in the termination of your account permanently.

Sincerely,
The ComcastTeam

The link goes ... biolink.de

(edited)

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22 days ago

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XfinityJeniece

Official Employee

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3.4K Messages

sgtjdc

Sorry for the inconvenience with the link! Here is a different link to reach out to our Customer Security Assurance Team to report these emails. Let us know if you have any additional concerns. We want to ensure that your account is secure. https://spa.xfinity.com/help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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sgtjdc

Contributor

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65 Messages

I received the same email today. I forwarded to abuse@comcast.net. But this is serious. Lot of people will fall for it because it comes from C0MCAS† [Edited: "Personal Information"]

(edited)

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14 days ago

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XfinityMarcus

Official Employee

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1.7K Messages

sgtjdc we truly appreciate you sharing that email with our CSA team to help prevent other customers from potentially falling victim.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 days ago

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Email

sgtjdc

Customer Notice XFINITY MESSAGE You have receive a voicemail Voice from [Edited]

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinitySeth

sgtjdc

XfinityJeniece

sgtjdc

XfinityMarcus

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