Create new email account

The simplest way to add a user ID is by following the instructions for setting up a Viewer user account. Unfortunately, Comcast seems to have removed the instructions that tell you how to do that from their support articles. Fortunately, it's pretty straightforward. In https://customer.xfinity.com/settings/users/add just select "Viewer" and follow the prompts.

Note that you need to log in with the Primary UserID to create a new user/email address.

The UserID you create is also the first half of a Comcast.net email address, but to use it you must first log in with the new ID and then visit https://connect.xfinity.com/ to activate it. While logged in you can, and should, add a recovery email and/or text enabled mobile phone number for use in password recovery.

After the new ID is set up, the Primary can change the account to a "Member" or "Manager", the types that have the most access after Primary. See https://www.xfinity.com/support/articles/primary-and-secondary-accounts.

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