U

Visitor

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9 Messages

Wed, Nov 24, 2021 5:17 AM

Closed

Constant marketing emails despite unsubscribing

I constantly get marketing emails from Xfinity even though I've unsubscribed from all emails almost a year ago. How do I stop the emails????

NoNoBadPuppy

Contributor

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399 Messages

9 m ago

You should never 'unsubscribe' from any email by clicking the link in the email.  The entity sending the email will in fact unsubscribe you from their database, but will immediately sell your known good email address to anyone wanting to buy working (and responding) email addresses.  In many instances, they will make more by selling your email address as a known good email address than they will by whatever it is they are trying to sell you.  Simply mark the email as spam, and *NEVER* unsubscribe.  Every time you do unsubscribe, your email is getting added to more spammer databases. 

Again

Expert

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27.7K Messages

@NoNoBadPuppy While that is good advice, excellent even, the OP was talking about Xfinity marketing emails.  😉

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XGuy1

Contributor

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32 Messages

@NoNoBadPuppy​ She didnt say she hit the unsubscribe button, she said she unsubscribed from all comcast email. This is in your PREFERENCES for your COMCAST account. There is NO unsubscribe button in the emails from comcast HENCE THIS POST FROM HER.  Thank you for your very knowledgeable information but it is useless in this case.

Official Employee

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935 Messages

9 m ago

@user_4117b7 
Good afternoon,

You can manage your email preferences for Xfinity via the following link: https://pc2.mypreferences.com/ComcastPrefCenter/ManagePreferences/EmailRequest?params=ZW1haWw9JmN1c3RvbWVydHlwZT1Qcm9zcGVjdCZvcmc9ZW1haWw%3D

as a note:

As we transition to our new marketing preference center, changes may temporarily take additional time to go into effect. It may take up to 60 days to apply your individual marketing preference changes. If you’ve unsubscribed to all marketing communications, this will be applied within 24-48 hours.


If you are still receiving emails from Xfinity then it is likely that they are not emails from Xfinity and could be what are referred to as Phishing emails. They are emails likely pretending to be Xfinity in attempts to get you to click on links within the emails to provide your personal information. 

Visitor

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9 Messages

@XfinityCSAEmail : I am saying that my email preferences have already all been set to no emails for half a year now. AND I STILL GET XFINITY EMAILS!! They are not phishing emails. They all lead to Xfinity and even link to the link you provided for email preferences.

Official Employee

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935 Messages

@user_4117b7 Good Afternoon, Can you direct message me the headers for one of these emails so I can take a deeper look for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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27.7K Messages

@user_4117b7 

To send a direct message [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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1 Message

I am also getting spammed with marketing emails despite all subscription preferences being set to disabled. These emails are directly from ` [Edited: "Personal Information"]nity.com` and are not phishing attempts.

And the worthless personal information filter appears to have edited my comment. What was originally posted was the official comcast marketing email source account and domain.

(edited)

Visitor

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9 Messages

Here's one example of an email I just got.

Visitor

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9 Messages

8 m ago

These have been my email

preferences for 8+ months...

Official Employee

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259 Messages

Hello, @user_4117b7, thank you so much for sharing those preference settings with us! We deeply appreciate it and we understand it is definitely frustrating to still receive messages after you have opted out. Since we did see that you had posted that you reached out to CSA via their email and private message and you did not receive a response. You can also try calling 1-800-934-6489 (1-800-XFINITY) and requesting to speak with CSA. They will definitely be able to take a deeper look into why you are still receiving marketing communications after the opt-out and notification settings have been adjusted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

Thanks. I will do that. I am still getting emails to this day fyi.

Visitor

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9 Messages

@XfinityNicki : I tried calling that number and it's an automated system... I can't reach a representative no matter what options I choose. It all just pushes me to go to an online automated system. This is so frustrating... what kind of customer service is this?

Official Employee

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855 Messages

I apologize you have had issues with reaching out CSA department! Have you attempted submitting a claim through their website at https://comca.st/33yi0MV? I am showing through their website they can be reached,

  • Business Hours: 6:00am - 2:00am EST, 7 days a week
  • Contact: 1-888-565-4329

Please let me know if you have any additional questions. We are here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XGuy1

Contributor

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32 Messages

That link is to report abuse of emails from third parties, not to opt out from emails from Comcast/Xfinity.

Try again!

Visitor

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1 Message

5 m ago

same situation. i've unsubscribed from all for months, still getting official marketing emails from xfinity. someone's gonna sue y'all. sign me up.

Visitor

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1 Message

3 m ago

I have been unsubscribed from all Xfinity mailing lists for months, yet I got at least three just today. Please respect the opt-out. I will never switch my mobile provider to Xfinity, SO STOP EMAILING ME ABOUT IT.

I'm about to just set a client-side email filter to delete any email from Xfinity and switch myself back to paper bills. I didn't provide my email address during sign up for internet just to be spammed relentlessly.

Official Employee

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259 Messages

Hello, @user_b8800f, thanks for reaching out to let us know that you have also received a communication from us when you should not have. We deeply appreciate it. Since you have already hit the 'unsubscribe' button on these emails, you can sign in to My Account and click Settings at the top of the page, then click Communications & Ad Preferences from the list of options on the right-hand side to manage your settings for receiving service-related notifications and reminders.

 

This link Communication and Ad Preferences - Xfinity Support will show the steps to ensure that all the communications settings are set to your specifications. Please let us know if you run into any trouble. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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