U

Visitor

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2 Messages

Wed, Nov 24, 2021 5:17 AM

Constant marketing emails despite unsubscribing

I constantly get marketing emails from Xfinity even though I've unsubscribed from all emails almost a year ago. How do I stop the emails????

NoNoBadPuppy

Contributor

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180 Messages

9 d ago

You should never 'unsubscribe' from any email by clicking the link in the email.  The entity sending the email will in fact unsubscribe you from their database, but will immediately sell your known good email address to anyone wanting to buy working (and responding) email addresses.  In many instances, they will make more by selling your email address as a known good email address than they will by whatever it is they are trying to sell you.  Simply mark the email as spam, and *NEVER* unsubscribe.  Every time you do unsubscribe, your email is getting added to more spammer databases. 

Again

Expert

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26.7K Messages

@NoNoBadPuppy While that is good advice, excellent even, the OP was talking about Xfinity marketing emails.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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628 Messages

9 d ago

@user_4117b7 
Good afternoon,

You can manage your email preferences for Xfinity via the following link: https://pc2.mypreferences.com/ComcastPrefCenter/ManagePreferences/EmailRequest?params=ZW1haWw9JmN1c3RvbWVydHlwZT1Qcm9zcGVjdCZvcmc9ZW1haWw%3D

as a note:

As we transition to our new marketing preference center, changes may temporarily take additional time to go into effect. It may take up to 60 days to apply your individual marketing preference changes. If you’ve unsubscribed to all marketing communications, this will be applied within 24-48 hours.


If you are still receiving emails from Xfinity then it is likely that they are not emails from Xfinity and could be what are referred to as Phishing emails. They are emails likely pretending to be Xfinity in attempts to get you to click on links within the emails to provide your personal information. 

Visitor

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2 Messages

@XfinityCSAEmail : I am saying that my email preferences have already all been set to no emails for half a year now. AND I STILL GET XFINITY EMAILS!! They are not phishing emails. They all lead to Xfinity and even link to the link you provided for email preferences.

Official Employee

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628 Messages

@user_4117b7 Good Afternoon, Can you direct message me the headers for one of these emails so I can take a deeper look for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

 • 

26.7K Messages

@user_4117b7 

To send a direct message [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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