Constant marketing emails despite unsubscribing

@NoNoBadPuppy While that is good advice, excellent even, the OP was talking about Xfinity marketing emails.  😉

@NoNoBadPuppy​ She didnt say she hit the unsubscribe button, she said she unsubscribed from all comcast email. This is in your PREFERENCES for your COMCAST account. There is NO unsubscribe button in the emails from comcast HENCE THIS POST FROM HER.  Thank you for your very knowledgeable information but it is useless in this case.

@XfinityCSAEmail : I am saying that my email preferences have already all been set to no emails for half a year now. AND I STILL GET XFINITY EMAILS!! They are not phishing emails. They all lead to Xfinity and even link to the link you provided for email preferences.

@user_4117b7 Good Afternoon, Can you direct message me the headers for one of these emails so I can take a deeper look for you?

@user_4117b7 

•    Click "Sign In" if necessary
•    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
•    Click the "New message" (pencil and paper) icon
•    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•    - An "Xfinity Support" graphic replaces the "To:" line.
•    Type your message in the text area near the bottom of the window
•    Press Enter to send it

I am also getting spammed with marketing emails despite all subscription preferences being set to disabled. These emails are directly from ` [Edited: "Personal Information"]nity.com` and are not phishing attempts.

And the worthless personal information filter appears to have edited my comment. What was originally posted was the official comcast marketing email source account and domain.

Hello, @user_4117b7, thank you so much for sharing those preference settings with us! We deeply appreciate it and we understand it is definitely frustrating to still receive messages after you have opted out. Since we did see that you had posted that you reached out to CSA via their email and private message and you did not receive a response. You can also try calling 1-800-934-6489 (1-800-XFINITY) and requesting to speak with CSA. They will definitely be able to take a deeper look into why you are still receiving marketing communications after the opt-out and notification settings have been adjusted. 

Thanks. I will do that. I am still getting emails to this day fyi.

@XfinityNicki : I tried calling that number and it's an automated system... I can't reach a representative no matter what options I choose. It all just pushes me to go to an online automated system. This is so frustrating... what kind of customer service is this?

I apologize you have had issues with reaching out CSA department! Have you attempted submitting a claim through their website at https://comca.st/33yi0MV? I am showing through their website they can be reached,

• Business Hours: 6:00am - 2:00am EST, 7 days a week
• Contact: 1-888-565-4329

Please let me know if you have any additional questions. We are here to help!

That link is to report abuse of emails from third parties, not to opt out from emails from Comcast/Xfinity.

Try again!

Hello, @user_b8800f, thanks for reaching out to let us know that you have also received a communication from us when you should not have. We deeply appreciate it. Since you have already hit the 'unsubscribe' button on these emails, you can sign in to My Account and click Settings at the top of the page, then click Communications & Ad Preferences from the list of options on the right-hand side to manage your settings for receiving service-related notifications and reminders.

This link Communication and Ad Preferences - Xfinity Support will show the steps to ensure that all the communications settings are set to your specifications. Please let us know if you run into any trouble.