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rlehmann1
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Wednesday, November 2nd, 2022 2:25 PM

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composing html emails not working

A couple of days ago I stopped being able to compose html emails as I've always done. The text area remains blank showing no signature as well. What's up with that?

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3 years ago

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user_fddcda

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4 Messages

4 years ago

It started with me two days ago. The weird thing now is that I can SEND email

AND my email client's filters are working, so mail IS coming in... but not to my

INbox. Really weird. Tech support was, of course, of no help. I've now changed

my password twice, but nothing changes...

Anybody out there have a solution, or is this (as I suspect) all on their end?

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34.4K Messages

@user_fddcda​ 

Is your issue related to composing emails in HTML?  If not, please start a new thread with your issue.

Also, please don't post the same message numerous times as that is spamming and is against the Guidelines and the Acceptable Use Policy.

Thanks.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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XfinityAirelle

Official Employee

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3.3K Messages

4 years ago

Hi there! We are sorry to hear you are having issues with your emails. Are you using an email client such as Outlook? -Airelle 

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LisaMilam

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4 Messages

3 years ago

I use Comcast Xfinity webmail and do not use an e-mail client. I have been having problems composing e-mails and replying to e-mails on my laptop. I usually use Chrome browser and have a Windows 7 PC.  (Do not have this problem when using my Smartphone email client.)  I would prefer to use laptop with keyboard which makes typing easier.

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LisaMilam

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4 Messages

3 years ago

I use Xfinity webmail. For some time, I have been unable to compose or reply to an e-mail. I use Google Chrome on a Windows 7 PC. I have more than 1000 e-mails in inbox. Is this the problem?

I do not have any problems using e-mail client on my Android Samsung smartphone.

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XfinityEricB

Official Employee

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3.3K Messages

Hello @LisaMilam, and thank you for reaching out about your email concern. I would be happy to assist you with the issue with your composing emails on your laptop. Can you create your own public post for us to work with you from please? We prefer to keep all customers issues we work to resolve on their own separate post through Forums. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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