complaint department

Got a spam email from Xfinity and opened it because it looked real. Once I realized it Wass spam I called xfinity and spoke to Adrian for over an hour and said will I have any problems with email? he put me on hold and said no you are good this was last Wednesday night. On Thursday morning I stopped getting any emails after 7 in the morning. I called Xfinity and got Alice and I was upset because I am not computer literate and I was afraid I was compromised . my computer got frozen and she said I needed someone to help me. DUH!!! my neighbor cam over and got computer working and after an hour again on the phone she couldn't figure it out. She actually said I think its on your end> Noooooo cojuldyoju get a supervisor? she put me on hold for 10 minutes or so came back and said still waiting, then I heard a click... we were disconnected!! I waited 20 minutes NO CALL BACK!

My neighbor could not believe it that no one was calling back My neighbor then said let's change your password. We did and in 10 minutes emails were coming in! 5 minutes after that I gott a generic emails from Xfinity saying problem with internet is fixed! no how, what , why, or name of person still no call back????!!!!I was crying on and off because may husband did all the computer stuff and he has passed. I was looking for help and not sure I got it. No explanation, NOTHING!

Please explain how 2 people missed this and no one cared enough to let me know what it was!?????? Not happy, Noreen C