U

Visitor

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6 Messages

Friday, November 15th, 2024 8:30 PM

Comcast-Xfinity Email 2024 flaky

Since the big breach Dec/Jan 2024, the long loved Comcast email system seems to be a little unreliable as it has been for decades. The initial people on the breach tech line for emails were the BEST - AWESOME support! Lov - Them! Comcast/Xfinity needs to clone them - many more of them needed!  However, since then - call to get help on email has been poor.  The old scripts on how to do stuff must have disappeared because 3-4 hours latter that no-support person who was more interested in getting me to hang up than help did not seem to know where to find that jewel of instructions.  The phone call chat bot from [Edited: "Language"] - give that AI to your enemies!  the online email does not always show the spam icon; sometimes there many times not now.  Lots of spam junk getting in/through. Connecting is very difficult like like wack a mole - where do I try today (website, app,...); it keeps changing. Just changing apps/website page on customers is not a way of protection from hackers; you need to fix some of the key security aspects.  COMCAST/XFINITY - please FIX fix fix.... this service is needed, and one of the key things I have stayed with you for decades.... 

Official Employee

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1.7K Messages

4 days ago

 

user_1453fc Greetings! Thanks for using our Forums and for your post. Our team is here happy to help with any email concerns you have and we are glad you found us. The feedback you are providing is helpful and we are here to make sure our email is working as it should for you. Please send us a DM and our team is here to work with you. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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