How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Can you sign in here?------------------
Try clearing your cookies and cache, then sign out of your account. Close your browser and then restart your computer. Then start a new session.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @user_w6umck are you still having your email issues?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
deandc Hi there! Thanks for using our Forums and I am sorry to hear about your trouble. Are you trying to access your email over our site or through an app on your mobile device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
sign in to e-mail account, just say loading and will not open
Clear your cookies and cache
Sign out of your account
Close your browser
Then restart it for a new session
If that doesn't work, post back here.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Latoque
Expert
•
29.9K Messages
8 days ago
@combs87
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Can you sign in here?------------------
https://connect.xfinity.com/appsuite/
0
0
user_w6umck
Visitor
•
1 Message
6 days ago
I'm getting:
400 Bad Request
4
0
russellk42
Visitor
•
1 Message
6 days ago
sign in to e-mail account, just say loading and will not open
1
0
user_q6gavd
Visitor
•
1 Message
2 days ago
I am not computer savvy and can't log into my email. How do I do that?
1
0
user_5ea197
Visitor
•
1 Message
2 days ago
Stopped receiving mail
1
0
user_d35e98
Visitor
•
1 Message
1 day ago
Why is it so difficult to get my emails?????
1
0
user_a2c2b4
Visitor
•
1 Message
11 hours ago
Concerning my comcast email is email terminated ?
1
0
user_bs2zop
Visitor
•
1 Message
3 hours ago
I lost my email icon on my computer
0
0