I'm also having trouble accessing my Comcast email it told me to download you Yahoo and ask it that way and I'm still not getting all my emails I have certain accounts that are linked to my Comcast email and I can't access those accounts because they're sending verification to Comcast email so I can't reset anything this is a pain in the neck I really need help.
Good morning @p00204138, and thanks for posting to the Xfinity forums with your issue. I am sorry to hear about the issues you are having with your email, but you have come to the right place for assistance. You mentioned Yahoo in your post, do you know if you have made the transition of your email address to Yahoo?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
Hello @user_g49bos, thank you for your comment. @Latoque asked some great questions below. When you have a moment, could you please provide more details for us? Thank you @Latoque
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Why can’t I access my email, [Edited email address]
Never post personal identifying information in a public forum as spammers can "lift" that information. You can edit out your email address by clicking on the three dots on the right of the post and clicking on Edit.
As far as why you can't access your email you don't give us a lot of information to be able to help you. Are you trying to log in to webmail? Are you using a third party email app? Are you getting any error messages and if so what are they?
If you have migrated to Yahoo! Mail you need to log in here https://mail.yahoo.com/ with your @comcast.net credentials.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
user_yfkejn
Visitor
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1 Message
9 days ago
I am having trouble with things going to junk mail.
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Latoque
Expert
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29.9K Messages
7 days ago
@user_yfkejn
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
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user_g49bos
Visitor
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1 Message
5 days ago
why can i not access my comcast.net email
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Latoque
Expert
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29.9K Messages
5 days ago
@user_g49bos
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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user_epzyh5
Visitor
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1 Message
22 hours ago
Why can’t I access my email, [Edited: "Personal Information"]
(edited)
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user_0pora2
Visitor
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8 Messages
7 hours ago
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
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