If neither of those work, post back here so that we can try to help you.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Nothing has been more ridiculous than being a member of Comcast out that they asked me what my password was and I made a 25 years ago I put in a new password and don’t recognize it. They don’t know who I am. How ridiculous admire you the Comcast company why isn’t it simple Years ago
If you're a new Comcast customer, you won't have a comcast.net email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Hi, did you see the information our amazing expert @Again asked and gave? Are you still having an issue? Let us know, as we are here to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
sandra43 Welcome to our community forum. You've reached the perfect place to get help accessing your Email account. When you use this link: https://connect.xfinity.com/appsuite to sign in, what happens?
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
How are you trying to access the email? Using only a browser and the webmail UI? Or a mail app on the phone? What happens when you try to sign into the account? Try with just the browser here----------
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
😀Howdy Kennedy2026. Doing the password reset is extremely easy.
To keep your account safe, it's a good idea to reset or change your password regularly. Xfinity knows you have a lot of passwords, and it’s easy to forget which one goes with which account. Here are some easy steps to keep your account secure.
If you have a verified email or mobile number, that’s your Xfinity ID.
If you know your password and just want to update it, you can do so at xfinity.com.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
If you're a new Comcast customer, you won't have a comcast.net email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
@ckp44 Thank you for reaching out on our Forums with your email concerns. As @Again mentioned, the best way for us to assist is if we have as much information as possible. They provided some great starter questions to help with our troubleshooting efforts. Are you able to respond to those questions so we can better assist?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
If you're a new Comcast customer, you won't have a comcast.net email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
If you're a new Comcast customer, you won't have a comcast.net email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
user_18jt3a
Visitor
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1 Message
23 days ago
I want to log in to my comcast.net email
1
joee30
Visitor
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2 Messages
22 days ago
Nothing has been more ridiculous than being a member of Comcast out that they asked me what my password was and I made a 25 years ago I put in a new password and don’t recognize it. They don’t know who I am. How ridiculous admire you the Comcast company why isn’t it simple Years ago
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0
soprismary
New Poster
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2 Messages
14 days ago
cannot log in on my computer nor my iphonw
2
0
user_upv0ja
Visitor
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1 Message
13 days ago
Want to log in on my phoe
0
0
sandra43
Visitor
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1 Message
12 days ago
Seems to be a mixup with my Comcast.net account password
1
0
Latoque
Expert
•
29.9K Messages
12 days ago
@user_upv0ja
How are you trying to access the email? Using only a browser and the webmail UI? Or a mail app on the phone? What happens when you try to sign into the account? Try with just the browser here----------
https://connect.xfinity.com/appsuite/
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0
Kennedy2026
Visitor
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1 Message
9 days ago
Need to re set my password
2
0
user_8be4ex
Visitor
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1 Message
8 days ago
how do I get my comcast email [Edited: "Personal Information"]
(edited)
0
0
ckp44
Regular Visitor
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2 Messages
8 days ago
Trying to get into my email account. [Edited: "Personal Information"]. my pass word....[Edited: "Personal Information"]!....I have not been able....my cell phone # [Edited: "Personal Information"]
(edited)
3
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msp914
Visitor
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1 Message
6 days ago
I need my access attempts to work!!!
1
0
user_idejze
Visitor
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1 Message
5 days ago
Log into [Edited: "Personal Information"]
(edited)
1
user_o55og5
Visitor
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1 Message
1 day ago
Need to log in to my Comcast email
1
0
user_as51tu
Visitor
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1 Message
1 hour ago
How do I get to my email
1
0