Comcast.net email

Hello johnneswadi! I understand you're having trouble accessing your email, and we're here to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

@user_11k2hp​ 

Why can't I get into my email? I haven't done anything different and I've been getting into it.

Are you getting any error messages?  Are you logging in on the website or a third party email app?

@tmcm303770​ 

how do I change e-mail

Can you elaborate a bit more?  Your question is a bit vague.

@user_az1mpw​ 

I can’t get my email

You need to give us more detail about what you've tried and how you are trying to access you email.

@cleedutton​ 

I was hacked, change my password now I can't get any emails

How do you know you were hacked?

How are you trying to get your emails?  from webmail or a third party email app?

What errors are you getting?

Hi @user_fu5bmy, Can you tell us what instructions you are in search of?

@geomandy11

Thanks for reaching out to us. We do apologize if you're having any issues accessing your e-mail.

If you're going to your email via https://login.xfinity.com/login, You may want to try and clear your caches and cookies on the device you're using. If you're getting a message that indicates you're signing in with the wrong ID or password you would want to go through the password reset option.

You can also try accessing your e-mail through our awesome Xfinity app. On the app just go to the search button type in e-mail and you will see a section that launches your e-mail box from within inside the Xfinity app

if you don't see that option try uninstalling and reinstalling the app as well as clearing any caches and cookies on your device

Hello @wac217, thank you for your comment. When you try accessing your email, are you getting an error message?

user_j57gsu thank you for using the Xfinity Community Forum. Are you trying to sign up for the Xfinity StreamSaver service?

Greetings, @PammyJean! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your email, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Greetings user_mvzos2. Thanks for reaching out to our XFINITY Community Forum for assistance with your email login issue. We do not want to miss out on any important emails! You are in good hands here with our Digital Care team. Could you please confirm if you are receiving an error message when you try logging in? Also, are you trying to access your email from the website or a third-party email app? 

@JEFFREY_A​ 

I'm trying to sign into my Comcast email

Are you going to https://connect.xfinity.com/appsuite ?

Hello @JEFFREY_A. Are you trying to sign into your email with a third party app?