Good morning and Happy Tuesday to you user_mob7q4. Thank you so much for reaching out to us here on our Xfinity Forums for help with accessing your account. I love being able to manage my accounts online! It helps save my home of being cluttered with papers and with the Xfinity app I can access everything quickly!
If you are new to Xfinity you can create a new Xfinity ID if you previously set up an account you can find you ID here.
Are you having trouble with singing into an existing account?
Well, Official email from Comcast/Xfinity will not have a comcast.net email address, so you can bet that it is phishing.
Whenever you are unsure you can always log in to webmail to see if the email has the verified logo.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Greetings @user_p930h4 , I would not be able to guarantee the intention behind this notification, but I will say that as of January 2025 we have begun to close inactive xfinity emails. You can find more details by viewing the Xfinity Email activity policy article.
I am also glad to see that you are taking your online safety very seriously, espcially considering the world that we live in. I will place an article below that goes over some details to look for in regard to phishing emails, I'd advise giving it a look while you conduct your research.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
Official Employee
•
1.6K Messages
4 months ago
Good morning and Happy Tuesday to you user_mob7q4. Thank you so much for reaching out to us here on our Xfinity Forums for help with accessing your account. I love being able to manage my accounts online! It helps save my home of being cluttered with papers and with the Xfinity app I can access everything quickly!
If you are new to Xfinity you can create a new Xfinity ID if you previously set up an account you can find you ID here.
Are you having trouble with singing into an existing account?
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