XfinityJohnL's profile

Administrator

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154 Messages

Mon, Sep 12, 2022 9:39 PM

Closed

Comcast.Net Email - Resolved

We've resolved the issue that was causing some customers to have difficulty accessing their Comcast.net email or sending and receiving emails, including having incoming mail going to the Spam folder. If you're still experiencing an issue, please reply to this thread. Thanks again for your patience.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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6 Messages

3 months ago

Please keep us updated...this makes me question how much of our lives are wrapped up in email.

(edited)

Contributor

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59 Messages

@lnwinston​ That is why I keep both Gmail and xfinity Profiles in my Outlook.

Gmail is much more reliable and does not have the incoming server issues that are

prevalent @ Xfinity. I have some senders whose e-mails cannot get through Xfinity

off the top of my head Square Trade Warranty a Division of All State made me change

my e-mail from Comcast.net to Gmail because everything they send to comcast.net

bounces back.

New Poster

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6 Messages

Good to know that gmail is reliable.  I've had occassional issues with Comcast supressing delivery of some of my important emails.  Always suspected they where stopping them from going thru for some erroneous reason but could never prove it.  Thanks for the reply.

Contributor

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59 Messages

I never trust Comcast, so I have always had Gmail & my Business Profiles in my Outlook.

My Business e-mail Service has pre- announced maintenance periods, but Gmail has never let me down.

It's faster than Comcast and can handle bigger Attachments 25 MB, that Comcast claims but will not handle, it poops  out around 17MB. Our Business e-mail has a bigger pipe, but using outlook we are limited to 20MB, but if we use the online Service we can send 200MB.

(edited)

Visitor

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1 Message

3 months ago

Both my comcast emails are getting error message "connection timed out" through xfinity.com, any updates as of yet?

(edited)

Contributor

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59 Messages

3 months ago

I bet if my Bill was one second late you would find someway to contact me and it would probably

come through messages from my Verizon Phone, because unlike Comcast that always works.

MacLady

Contributor

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67 Messages

3 months ago

This is a server certificate flub up. Someone forgot to renew it.

Greg71

Frequent Visitor

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17 Messages

3 months ago

XfinityJohnL -  Thank you for the message.  May I make a few suggestions?  I became totally frustrated with the automated call system.  Should not Comcast be able to post a recorded message saying the you are experiencing technical issues and hope to have email returned as soon as possible?  Customers would then at least know that their personal devices are not malfunctioning.  

When I did reach a Comcast rep, she had no idea there was an issue herself.  She tried to transfer my call, and returned to my line to say she'd never seen a queue that extended nearly an hour to speak to Tech.  Comcast used to have a "leave a message and we'll call back" system.  That would have been wonderful yesterday, and I hope the company considers returning the feature.

Frequent Visitor

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11 Messages

3 months ago

I was having a two-fold issue last night.  One was apparently the server certificate issue that everyone else was complaining about.  But I have also been having a connection issue using Windows Live Mail that is still persisting.  I have posted a separate thread about this problem with no replies or comments.

https://forums.xfinity.com/conversations/email/sending-email-from-windows-live-mail/631fd56648c60d55e604ec39

Redheddd77

Frequent Visitor

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8 Messages

3 months ago

I'm using Outlook - still getting error saying that "reported error (0x800CC0E): 'Outlook is unable to download folder...from the IMAP email server for account imap.comcast.net. Error: Unable to connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'"

I've been getting this error since yesterday. I've checked all my settings - still setup correctly, per your website.

Visitor

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1 Message

3 months ago

I am using Chrome. I am on Xfinity web site and have not been able to access e-mail for 3 days.

This site can’t be reached

Check if there is a typo in connect.xfinity.com.

  • If spelling is correct, try running Connectivity Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
Again

Expert

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28.2K Messages

@user_d8b967​ 

Try using a different browser.  Chrome doesn't always "play" well with Comcast/Xfinity.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
XfinityPaula

Official Employee

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392 Messages

Hello @user_d8b967 Thanks for sharing on this thread the trouble you are having with accessing email. I'm sorry for the interruption and I would like to help out. @Again offered a great possible solution for this issue with trying a different browser. If that is not an option you can clear the cache/cookies and history on the browser you are using and try to reload the site again Here. Do you ever use another device or a third party email client for accessing your email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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