Drube_1969's profile

Frequent Visitor

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11 Messages

Tuesday, September 13th, 2022 12:57 AM

Sending email from Windows Live Mail

I get this error message and the email won't go through:

An unknown error has occurred.

Subject 'Re: Assessment'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 2001:558:fd00:51::2 (2001:558:fd00:51::2:587), connect error 10060
Server: 'smtp.comcast.net'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 587
Secure(SSL): Yes

My incoming email is also very slow most days, with it working fine every once in a while.  I'm still using Windows 7 (I know, it's not secure!) and the version of Windows Live Mail is undetermined at this time.  I looked for it but cannot find it.

Official Employee

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284 Messages

5 months ago

Hello @Drube_1969 We appreciate you taking the time tor each out to us today. I know how frustrating it is when the email isn't working. We were having some issues with the email but this has been resolved. Are you still experiencing problems with the Windows Live Mail? 

Frequent Visitor

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11 Messages

@XfinityJessicaA​ Yes, I'm still having problems.  When I open Live Mail it takes up to 10 minutes to connect to the server, then when I open emails it takes a couple minutes for any images to appear.

I'm still not able to send any emails from Live Mail.

XfinityAaron

Official Employee

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911 Messages

Hello @Drube_1969. It has been a couple of days since you reached out. Are you still having issues or were you able to get this resolved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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1K Messages

5 months ago

Good afternoon,

Checking the information you have provided, the email itself is likely not the issue you are experiencing. From what you've provided it sounds like its a connectivity issue where your internet is dropping out when trying to load emails, images, trying to connect to something, etc. This usually indicates either an upstream or downstream signal issue, but from what it sounds like with specifically loading images its more likely to be a signaling issue with downstream signals. You will want to contact customer service and have them schedule a technician out to check your signal levels and resolve any signaling issues that exist. 

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