Comcast.net email quota warning 100%

Hello, I received an email on my comcast.net email from postmaster@comcast.net stating my email has reached 100% of my quota. I deleted all of my inbox, so completey emptied everything. Now I still can not receive emails or send out emails? Please help!

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EG

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112.9K Messages

2 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section for assistance.

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user_7zimr7

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@EG Thank you, and where was this moved to?

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2 months ago

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EG

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@user_7zimr7

Right here as stated.

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2 months ago

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user_7zimr7

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Thank you EG, is there a number I can reach out to in order to speak to someone in person to resolve this issue. This is causing a huge mess in my world.

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2 months ago

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BruceW

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2 months ago

... my email has reached 100% of my quota. I deleted all of my inbox, so completey emptied everything ...

The contents of all your folders count against your quota, not just Inbox. Even the contents of Trash count against it. If you deleted a bunch of messages but didn't empty Trash, you still won't be under quota.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_7zimr7

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2 months ago

Thank you Bruce! Everything was deleted on the account including trash. Has this happen to you as well?

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BruceW

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26.6K Messages

2 months ago

... Has this happen to you as well?

No, I keep my mailbox petty tidy, I don't think I've ever seen my usage over 1%. But I know it does happen and sometimes users don't realize that the messages they delete still count against the quota if the Trash folder hasn't been emptied. Of course, sometimes the cause is something Comcast/Xfinity has done and beyond user control. Good luck with this!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_7zimr7

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2 months ago

Thanks Bruce! I appreciate the help.

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user_x5r0ji

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1 Message

1 month ago

Hello,

As the note above stated, I received an email on my comcast.net email from [Edited: "Personal Information"] stating my email has reached 100% of my quota. I deleted most all of my old emails in my inbox, sent, trash (permently deleted).

Now I still can not receive emails or send out emails? Please help!

I pay my Xfinity service bill, with out issues. Why can Xfinity stop my service! Can I stop paying for my Xfinity services - TV, Phone, Data and Security?

This is total [Edited: "Language"]!

Carl [Edited: "Personal Information"]

(edited)

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XfinityAdrienne

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Hey there, @user_x5r0ji! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the inbox being full, I know it can be frustrating. Are you using your comcast.net email on a third party mail client or access it online?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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cookejoy

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I am having the same issue. No info from comcast, just the warning, and then emails stopped, going and coming

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26 days ago

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XfinityJanelle

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1.8K Messages

@cookejoy Thank you for your comment today. Are you still seeing an issue with your email not being received and sending?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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Again

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@user_x5r0ji

Hello,

As the note above stated, I received an email on my comcast.net email from [Edited: "Personal Information"] stating my email has reached 100% of my quota. I deleted most all of my old emails in my inbox, sent, trash (permanently deleted).

Now I still can not receive emails or send out emails? Please help!

I pay my Xfinity service bill, with out issues. Why can Xfinity stop my service! Can I stop paying for my Xfinity services - TV, Phone, Data and Security?

This is total [Edited: "Language"]!

Carl [Edited: "Personal Information"]

You aren't paying for email; it's not a line item on your billing statement.

As for sending and receiving....

Delete your cookies and cache
Sign out of your account
Close your browser
Then start a new session

Let us know if this helped clear out some space in your email account.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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24 days ago

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Email

user_7zimr7

Comcast.net email quota warning 100%

EG

user_7zimr7

EG

user_7zimr7

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_7zimr7

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_7zimr7

user_x5r0ji

XfinityAdrienne

cookejoy

XfinityJanelle

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