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user_gr66pi
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Tuesday, January 27th, 2026 1:09 AM

comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account.  I have tried re-setting the password and re-entering it but still have the same issue.  I can log into the account from xfinity.com, so it is not a problem with the wrong password.  I have tried everything I have found in the forum or online.

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9 hours ago

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tog19

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2 Messages

15 days ago

Did you get a notice to switch your Comcast.net account to yahoo. It will be the same email address but service will be provided thur yahoo.

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XfinityDemitrius

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2.4K Messages

13 days ago

Hey @user_gr66pi. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Email issues you may be encountering. We are not showing any known issues with the Xfinity Email servers. I am glad to hear that you are not experiencing issues accessing your email through the online web portal.


Have you recently transitioned the "comcast.net" email address to Yahoo Mail? Have you also attempted to delete the whole email profile and create a new profile to see if that helps resolve any issues? You can find the Xfinity Email settings by visiting our 'Set up your Xfinity Email address with an email program' support page. 

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user_ca9w3j

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5 Messages

Having the same issue, doesn't recognize the correct password.  Three email accounts, only one not working.

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4 days ago

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XfinityMarshante

Official Employee

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885 Messages

Hello @user_ca9w3j, thank you for your comment. Sorry to hear that you are experiencing issues with your email password.  Have you already tried resetting your email password and signing in directly on the Xfinity website first? That can help confirm everything is working correctly. If you’re able to sign in successfully on the website, have you tried removing the email account from your third‑party email app and then adding it back using the new password? This often helps sync everything back up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_ca9w3j

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5 Messages

[Edited: Personal Information]
6:14 PM (2 hours ago)
to me
I did, and once I was able to get it changed it directed me to Yahoo.  It would not let me access it on Xfinity.  I was working with someone on chat for a couple hours and they instructed me to delete the member, it was one of four, and then recreate it.  That was really really bad advice, it was a comcast email, been with comcast/xfinity for 30+ years.  That account can't be recreated, can't send an invite using a phone number as the phone is already associated with a different email.  Can't use that email address for an invite as it isn't getting mail from xfinity, though the other two email accounts are still receiving mail.    So we're [Edited: "Language"], that email was associated with banking and utilities.  That will require at least a couple hours of contacting those companies and associating them to another email address tomorrow.   Looking at options now......

(edited)

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2 days ago

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XfinityDemitrius

Official Employee

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2.4K Messages

Thank you for taking the time to reach out @user_ca9w3j. With the Xfinity Email, once an account is deleted or marked Inactive, a new Inbox would not be able to get created to restart an email. If there happens to be anything we could help address, please do not hesitate to ask. We are always happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_ca9w3j

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5 Messages

Yea we're [Edited: "Language"], I figured that out yesterday, I wouldn't have done it if I hadn't been instructed to do so by an Xfinity employee.  So I think my best bet is to find another internet provider, this isn't the first time Xfinity has [Edited: "Language"] up.  

(edited)

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2 days ago

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Again

Expert

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33.5K Messages

2 days ago

@user_ca9w3j 

Have you tried calling Customer Security Assurance?  They might be able to retrieve it for you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

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user_ca9w3j

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5 Messages

10 hours ago

After I left a negative review I was called by someone the next day to ask why, though it was listed why.  After explaining it they transferred me to Security.  They confirmed what I thought and that was it couldn't be retrieved or recreated.  Though I'm sure if someone wanted to, it's possible.  After asking me multiple times if I had any more questions and me saying no, they transferred me to retention without saying anything.  Just a new person answering and thanking me for calling.  Told them I didn't call and that I had been transferred there.  They couldn't fix the issue and didn't offer anything for my lovely experience with Xfinity help.  So much for retention......

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